Intelligence & Investigations Development Officer

Insurance Fraud Bureau (IFB); Greater London; Hybrid; GBP 32,000 - 68,000; Full time

Benefits offered by this job

Contributory Group Stakeholder pension

Life Assurance

Employee Incentive Scheme

Sports and Social Club

Employee Assistance Programme

Mental and physical health tools

Enhanced leave

Volunteer day + charity matched

Job summary

Insurance Fraud Bureau (IFB) is seeking an Intelligence & Investigations Development Officer to assess incoming intelligence, coordinate evidence packages, and drive investigations against organised insurance fraud. The role involves producing high-value intelligence and working with IFB customers and stakeholders in a hybrid London or Milton Keynes office.

Key duties include research-driven case development, creating subject/company profiles, and managing evidential material to support

Qualifications

• Background in intelligence or investigative practice (preferably insurance).
• Experience producing clear, concise intelligence reports and evidence packages.
• High level competency in desktop investigative techniques and online search facilities.
• Demonstrable research capability and problem solving through enquiry and analysis.
• Understanding of insurance and regulatory frameworks.
• Ability to adapt analytical skills to changing priorities.
• High degree of IT competency (Word, Excel, PowerPoint).
• Experience with open source research and online search facilities.

Responsibilities

• Assess and develop incoming intelligence to an appropriate outcome.
• Coordinate and collate evidence packages to disrupt organised insurance fraud.
• Progress investigations by identifying further intelligence development opportunities and evidential gathering.
• Deliver first-class counter-fraud services to the UK insurance industry.
• Establish cases with potential high-value intelligence through independent research and analysis.
• Produce high-value intelligence warnings, including subject and company profiles.
• Coordinate and prepare evidential material to support IFB investigations.
• Support external stakeholders and IFB customers through engagement.
• Support delivery of IFB Member Events.
• Manage information dissemination in line with legislation and best practice (ISO27001).
• Deliver against annual IFB objectives.
• Demonstrate MIB principles and personal development.

Skills

Intelligence practice

Investigative research

Open source search

Data analysis

Fraud knowledge

Regulatory framework

IT skills

Stakeholder engagement

i2 mapping software

National Intelligence Model

Tools

i2 or similar mapping/charting

Job description

The Insurance Fraud Bureau (IFB), is a not-for-profit company established in 2006 to lead the insurance industry's collective fight against insurance fraud. We act as a central hub for sharing insurance fraud data and intelligence, using our unique position at the heart of the industry and unrivalled access to data to detect and disrupt organised fraud networks.

About the role

The purpose of our Intelligence and Investigations Development Officers is to:

• Assess and develop incoming intelligence to an appropriate outcome.
• Coordinate and collate evidence packages to support the disruption of organised insurance fraud.
• Progress and manage investigations through the identification of additional intelligence development and evidential gathering opportunities, making decisions as to the direction and the outcomes of cases as appropriate.
• Participate in the delivery of first-class counter fraud services to the UK insurance industry.

Key responsibilities

• Establish through independent investigative research and analysis, those cases with potential for high value intelligence warning and those cases with an opportunity for disruption of organised insurance fraud.
• Produce and disseminate high value intelligence warning products, including subject and company profiles as appropriate.
• Coordinate and prepare first class evidential material to support a confirmed IFB investigation.
• Support the management of external stakeholders and IFB customers including regular personal engagement when appropriate.
• Support the delivery of IFB Member Events.
• Manage the processing of information, including dissemination of information to IFB customers and partners in line with relevant legislation and best practice guidance, such as ISO27001.
• Delivery against annual IFB objectives.
• Demonstrate behaviours in accordance with MIB principles.
• Delivery against annual IFB objectives.
• Delivery against personal development objectives.

Skills and experience

• A background in intelligence or investigative practice. (preferably insurance)
• Practical experience in producing clear and concise and high-quality intelligence reports (including subject and company profiles) and evidence packages.
• High level of competency and experience in the use of a variety of desktop investigative techniques & on-line search facilities.
• Demonstrable track record of research capability and problem solving through enquiry and analysis.
• An understanding of the principles of insurance.
• An understanding of the regulatory framework applicable to the insurance industry.
• Ability to adapt analytical skills to changing products and priorities, etc.
• High degree of IT competency to include use of Word, Excel, PowerPoint, etc.
• Sound knowledge of fraud and other forms of financial crime.
• High degree of competence in the use of on-line search facilities and open source research.
• Familiarity with analytics systems and associated process needed to identify suspect patterns of activity in large data clusters.
• Experience of dealing with customers, stakeholders and members of the public people over the telephone.
• Desire to actively improve own knowledge and skills and takes responsibility for own personal development.
• Knowledge of the relevant processes and data requirements of external/law enforcement stakeholders.
• Understanding of the regulatory framework applicable to the insurance industry.
• Previous use of i2 or similar mapping/charting software.
• Trained in/knowledge of National Intelligence Model.

Job Title: Intelligence & Investigations Development Officer

Level: 2

Working Hours: 35

Working Pattern: Monday - Friday, 9am - 5pm

Office Location: London or Milton Keynes

Job Type: Permanent

IT kit supplied to you

£320 (before tax) start up allowance

Hybrid working (2 days in the office per week)

Benefits include:

• Contributory Group Stakeholder Personal pension scheme
• Life Assurance
• Employee Incentive Scheme
• Sports and Social Club
• 24/7 Employee Assistance Programme
• Free access to online tools to support mental and physical health
• Enhanced maternity, paternity and adoption leave
• 1 volunteer day each year and charity matched funding scheme

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at IFB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.