Senior Fraud Investigator

Zego; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension & holidays

Learning budget

Job summary

Zego is seeking a Senior Fraud Investigator to lead complex investigations including first-party and third-party claims, credit hire disputes, staged accidents, and litigated cases. You will supervise investigations, use data tools to detect fraud, and help shape the counter-fraud strategy while deputising for the Team Leader.

You will sign off on claims, reserves and defences within your delegated authority, mentor junior investigators, and drive a high-performance fraud unit within a hybrid

Qualifications

• Leadership and motivation of a high-performing team.
• Proven experience handling complex first- and third-party claims and litigated disputes.
• Strong understanding of claims governance, reserve setting and delegated authorities.
• Natural mentor who can guide others through investigations and litigation.
• Clear written and negotiation skills to explain cases to solicitors and insurers.

Responsibilities

• Manage high-risk claims and complex investigations from start to finish, including coordinating with solicitors, engineers, and investigators.
• Track KPIs, SLAs, cycle times and reserves, and conduct quality audits for compliance and improvement.
• Proactively investigate and clear non-fraud cases to move genuine claims to settlement promptly.
• Sign off on payments, reserves and defences within delegated authority and ensure policy compliance.
• Mentor and support teammates, stepping in as deputy Team Leader when needed.
• Collaborate with third-party insurers, solicitors and credit hire companies, preparing case summaries for escalations.

Skills

Leadership

Investigation

Risk management

Team mentoring

Communication

Job description

About the company

At the company, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

We're not just updating insurance; We're leading the AI evolution in insurance

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

If you're ready to build the future of insurance, we're hiring.

About the Role

As Senior Fraud Investigator, you'll lead complex investigations—first party and third-party claims, credit hire disputes, staged accidents, and litigated cases—whilst supporting the team and deputising for the Team Leader. You'll have sign-off authority on claims payments, reserves, and formal repudiations, mentor investigators, and help shape our counter-fraud strategy.

What you will be doing

• Claims Management: Manage high-risk first-party and third-party claims, credit hire disputes, staged accidents, and organised fraud. Lead litigation from start to finish, working with solicitors, counsel, engineers, and investigators. Use telematics data, AI tools, and network analysis to uncover fraud patterns.

• KPIs, SLAs & Audits: Track core KPIs, SLAs, cycle times, and reserve precision to maintain high performance standards. Conduct and review quality audits to ensure compliance and continuous improvement across the unit.

• Timely Fraud Clearance & Fair Outcomes: Proactively investigate and clear non-fraud cases on a timely basis, ensuring genuine customer claims move swiftly to settlement without compromising on quality or compliance.

• Claims Authority & Governance: Sign off on claims payments, reserves, and formal defences within delegated limits. Ensure all decisions comply with company policy and audit requirements.

• Team Leadership & Mentoring: Cover for the Team Leader during leave. Guide and mentor team members on complex liability, credit hire, first party and third-party fraud, litigation, and quantum issues. Help spot emerging fraud trends and improve how the team works.

• Collaboration: Negotiate with third-party insurers, solicitors, credit hire companies, and legal representatives. Prepare clear case summaries for escalations and represent the company at industry forums.

What you will need to be successful

• Leadership Skills : Demonstrated ability to motivate and inspire team members, fostering a collaborative and high-performing environment. You’ll act as a role model within the team, providing guidance and support to ensure their success.

• Investigation Skills: Proven experience handling complex cases—first-party and third-party claims, litigated disputes. Strong analytical skills to spot fraud indicators—staged accidents, inflated claims, conflicting timelines, and network connections.

• Risk Management: Solid understanding of claims governance, reserve setting, and delegated authorities. Comfortable reviewing documents, formal repudiations, and ensuring accurate claims data.

• Team Support: Natural mentor who can guide others through tricky investigations and litigation. Happy to step in as deputy Team Leader when needed.

• Communication: Clear writer and negotiator. Able to explain complex cases to solicitors, insurers, and internal teams—and deliver the right outcome commercially and fairly.

The company ways of working

Teams work better with time to collaborate and space to get things done. We call it the company Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Here is what the last one looked like.

Benefits

Market-competitive salary, benchmarked against your function and reviewed every year.

Annual performance bonus, linked to company performance and your contribution.

Share options, a real stake in the company and a share in the future you build

Private medical insurance.

Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.

Cutting-edge systems and tools, so you always have what you need to drive your impact.

The company, leading the AI evolution in insurance.

Equal opportunities

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.