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Integrations Support Engineer

HubBox

London

On-site

GBP 30,000 - 40,000

Full time

2 days ago

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Job summary

A leading company in IT services is looking for an Integrations Support Engineer. This entry-level role focuses on solving client-related technical issues within ecommerce systems. You'll collaborate with a talented team to ensure seamless integrations for major ecommerce brands, contributing to a project with significant industry impact.

Benefits

25 days holiday plus public holidays

Enhanced Paid Parental Leave

Work Outside Office for 2 weeks yearly

Pension contribution on qualifying earnings

Qualifications

Ability to debug and troubleshoot issues with technical solutions.
1 year of experience in developer or engineer role is required.
Comfortable collaborating and assisting other developers.

Responsibilities

Become a subject-matter expert on ecommerce integrations.
Assist Integrations Managers in troubleshooting technical issues.
Identify product gaps and work with the Product team.

Skills

Debugging

Troubleshooting

Technical Communication

Education

Bachelor's Degree in Computer Science or related field

Tools

AWS

Docker

TypeScript

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Job Description

About the Role

We are seeking a skilled and motivated engineer to join our development team. As an Integrations Support Engineer at HubBox, you will play a critical role in addressing client-related tickets, bugs, integration issues, and ensuring a seamless user experience.

You will work closely with the HubBox Integrations team to understand the needs of the client, troubleshoot technical issues, and deliver effective solutions. This role requires a strong technical background and an understanding of client/user requirements to resolve complex challenges.

Working at HubBox, the software you develop will be used by some of the world’s biggest ecommerce brands.

Some of the Tech & Tools we use

HubSpot
Atlassian - Jira & Confluence
Google - Mail, Calendar, Drive
Slack
Figma

Our Tech Stack

AWS
Docker + ECS
TypeScript + Express
TypeScript + React
Node
DynamoDB
Elasticsearch
AWS Lambda
API Gateways
Docker
GitHub actions
RabbitMQ

About HubBox

HubBox’s award-winning ‘pickup at checkout’ software makes it easy for any retailer to offer local pickup at their online checkout.

Trusted by 1,500+ global brands, including Macy’s, Gap and Selfridges, HubBox cuts shipping costs and boosts cart conversions for retailers, while providing the flexible, convenient delivery option that 70% of shoppers want.

As a strategic tech partner to leading carriers like UPS, DPD, DHL and Royal Mail, HubBox quickly and reliably increases OOH network volume – adding millions of extra packages every year to drive long-term, sustainable growth.

Our Values

All teams work closely to develop our software and keep our clients happy. We believe that a happy and closely-knit team translates into better creativity, and ultimately, exceptional service for our clients.

We collaborate: Open conversations, fresh perspectives and real connections with our colleagues, clients and partners are at the heart of HubBox.
We’re agile: Retail moves fast, and so do we. We’re constantly innovating so we can continue to shape the future of shipping with the Power of Pickup.
We put people first: From celebrating team wins to acting on feedback, HubBox is a place where people feel truly seen and valued.

As HubBox continues to scale, we really value face-to-face connection - so it’s important that you’re visible. We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in at least 2 days a week.

Job RequirementsExperience That Fits This Role

You are able to debug and troubleshoot issues, combining experience and intuition to find root causes for bugs and issues
You are comfortable in front of other developers, able to assist but also empower them to become successful on their own by explaining issues and working together on solutions
You can operate independently, but know when to flag for help
You know how to work under pressure in times of urgency. Blocked client integrations can mean our clients not going live and HubBox not hitting deadlines, etc, so we and our clients take issues seriously
You are a skilled communicator who can explain, articulate, and present things clearly & concisely
1 year of experience in a developer or engineer role is required to demonstrate the skills needed for this role.

Don’t tick every box? That’s okay.

The diversity of our team reflects the diversity of our clients, partners and customers. We don’t just welcome diverse communities – we celebrate them. We’ve built an environment where everyone is supported and respected, and we want you to feel that too. We value fresh ideas, different ways of thinking, and new approaches – and we listen closely. We’re committed to learning and improving as we grow.

Job Responsibilities

What You’ll Be Doing

You will become a customer-facing subject-matter expert on ecommerce integrations and development within ecommerce checkouts.
You will assist the Integrations Managers in getting our clients live with our solution as quickly and seamlessly as possible, working to troubleshoot technical issues during the integration process.
Working with our Integrations Managers, you will advise customers on best practices and handle technical support requests
You will identify product and documentation gaps in customer contexts and work with the Product team to prioritize and escalate them
You will be developing our software to add new functionality, fix bugs, and working on improving the software process and the developer experience of using our software.

What You'll Gain In This Role

This is more than just a job; it's an opportunity to significantly enhance your skill set within a dynamic team. Working alongside experienced engineers on large-scale client solutions, you will:

Cultivate expert-level knowledge of ecommerce systems, understanding their architecture and operational nuances.
Dive deep into cloud architectures, acquiring the skills to design, implement, and manage cloud solutions.
Develop a strategic approach to solution design, specifically involving third-party integrations, honing your ability to build cohesive systems.
Refine your technical communication prowess, mastering the art of creating clear, concise documentation and specifications.
Become highly proficient in modern technologies like TypeScript and AWS, boosting your practical coding and cloud deployment capabilities.

Job Benefits

At HubBox, you’ll have the chance to make a real difference. The opportunities for personal growth are huge, and your ideas will always be heard and valued.

25 days holiday per calendar year plus the usual public holidays - and you then get an extra day for every year you work at HubBox up to 30 days
Enhanced Paid Parental Leave
Work Outside the Office (WOO) for up to 2 weeks a year
Pension contribution on qualifying earnings (not a perk, but still an important part of the package)
A great space to work - our Old Street office is more than just a desk. It’s a buzzing, well-designed hub for collaboration, creativity and a bit of fun, all just a short walk from several tube stations

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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