Integrated Support Service Worker

Victim Support; Stoke-on-Trent; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Birthday leave

Pension plan

Enhanced allowances

Discounts

Financial wellbeing

Wellbeing support

EDI networks

Cycle to work

Career progression

Job summary

Victim Support is seeking an Integrated Support Service Worker based in Stafford, delivering in-person victim support across Staffordshire and Stoke-on-Trent. The role involves regular travel and 37.5 hours per week across VS offices and community venues.

You will help bridge the behaviour change service and the victim service, coordinate referrals and information, and provide direct support to high-risk victims in partnership with local agencies.

Job description

This role is based in Stafford but will operate across Staffordshire and Stoke-on-Trent. Travel is expected; as is providing victim support in person, usually at VS offices or at community venues. As an ISS you will be:

Key Responsibilities

• the link worker between the behaviour change service and the victim service;
• ensuring risk information is shared appropriately and used to inform internal and external actions;
• communicating between the two services; exchanging referrals and information; contacting victims and liaising with them
• delivering support to all-risk level victims during programme intervention and beyond, where necessary, holding a caseload and providing direct support to partners/ex partners in accordance with their wishes and needs;
• ensuring partner agencies are aware of the integrated service and have due regard to its purpose
• delivering partner training and/or awareness sessions for enhancing relationships with partners and other stakeholders.

We have an exciting opportunity for an Integrated Support Service Worker who will be working for New Era Domestic abuse service, between our behaviour change and victim service. The post is 37.5 hours a week.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.