Integrated Care Development Trainer (Call Handling) Medway

South East Coast Ambulance Service NHS Foundation Trust; Gillingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days' holiday

Personal and professional development

Salary Sacrifice schemes

Occupational health and counselling

Wellbeing hub

Back up buddy App

NHS discounts

Job summary

South East Coast Ambulance Service NHS Foundation Trust in the United Kingdom is seeking an experienced Integrated Care Development Trainer (Call Handling). You will design and deliver training for call-handling staff, support induction and ongoing development, and mentor new starters while maintaining clinical credibility through operational call handling.

You will work with operational leaders to identify learning needs and support continuous improvement, ensuring patient safety and high

Qualifications

• Experience as NHS Pathways practitioner.
• Experience in learning and development or training delivery.
• Ability to coach, mentor and supervise new staff.

Responsibilities

• Design, develop and deliver training for Integrated Care Call Handling staff, including NHS Pathways and CAD.
• Induct, train and develop new and existing staff through classroom-based learning, coaching and mentoring.
• Act as first-line manager for new starters during training and probation.
• Identify learning needs with operational leaders and implement development plans.
• Provide side-by-side coaching to improve performance, confidence and compliance.
• Monitor learning outcomes and maintain training records for governance.

Skills

NHS Pathways experience

Training and development

Coaching and mentoring

Job description

Job Overview

Are you passionate about developing others and driving excellence in patient care?

We are seeking an experienced and motivated Integrated Care Development Trainer (Call Handling) to join our Integrated Care Development Team. This is an exciting opportunity for an experienced NHS Pathways practitioner to play a pivotal role in supporting the recruitment, training, mentoring and ongoing development of Integrated Care staff.

As an Integrated Care Development Trainer, you will be responsible for delivering high-quality training programmes, coaching and mentoring staff at all stages of their development. You will support new starters through their initial training journey, helping them gain the skills, confidence and competence required to thrive in a fast-paced Integrated Care environment. [Integrated...tion Final | PDF]

The successful candidate will combine operational expertise with a passion for learning and development, ensuring colleagues maintain high standards of performance, compliance and patient safety. You will work collaboratively with operational managers, auditors and quality teams to identify development needs and implement improvement plans that contribute to outstanding patient care and service delivery.

Alongside training responsibilities, you will continue to undertake operational call handling duties on a one-in-six basis to maintain clinical credibility, professional competence and subject matter expertise.

Main duties of the job

• Design, develop and deliver engaging training packages for Integrated Care Call Handling staff, including NHS Pathways, Computer Aided Dispatch (CAD), key skills and operational procedures.
• Support the induction, training and professional development of new and existing staff through classroom-based learning, coaching and mentoring activities.
• Act as first-line manager for new starters during their training period, providing guidance, performance support and probationary management.
• Work collaboratively with operational leaders, auditors and quality teams to identify learning needs and implement development plans.
• Provide side-by-side coaching and support to improve performance, confidence and compliance standards.
• Monitor learning outcomes, maintain training records and produce reports to support quality improvement and governance activity.
• Maintain NHS Pathways and operational call handling competence through regular operational practice.
• Act as a subject matter expert, supporting investigations, capability processes and service improvement activities where required.
• Promote a culture of continuous learning, professional development and patient-centred care across Integrated Care services.

Working for our organisation

• New NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes
• Access to occupational health and counselling services
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.

Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.

In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.

When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Should you require an application form in an alternative format including large print or braille, please contact [e-mail] stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last three years’ history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.

Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.

We understand that AI tools can be useful for generating ideas or structuring your application. However, any content submitted must reflect your own experiences, skills, and understanding. Applications that are generated wholly or in large part by AI, without personalisation or accuracy, may be excluded from consideration. We value honesty, authenticity, and integrity in the recruitment process and expect all applicants to uphold these principles.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on our dedicated Section 2 page on The Zone.