Integrated Behaviour Services Development Manager

Dogs Trust; Greater London; On-site; GBP 41,000 - 50,000; Full time

Job summary

Dogs Trust in London is seeking an Integrated Behaviour Services Development Manager on a fixed-term, full-time basis. The role leads a team responsible for delivering an integrated help and advice service that combines in-person support with a new digital platform.

You will work closely with in-person service teams, platform developers, and regional staff to deliver timely, user-centred services and teacher-led resources for Key Stage 2 dog safety.

Qualifications

• Proven experience in managing service development from inception to delivery.
• Experience scoping timelines, budgets, and resource allocation.
• Ability to lead and motivate a team and develop talent.
• Strong stakeholder management and collaboration with internal and external partners.

Responsibilities

• Manage and develop a team delivering integrated help and advice across in-person and digital channels.
• Act as conduit between in-person service teams and the platform development process.
• Maintain project oversight with the Programme Manager to manage timelines and risks.
• Define and monitor KPIs for our services.
• Build strong relationships with regional delivery teams, service users, and SMEs.
• Deliver content that supports prevention teams to ensure consistent advice and aligned external communications.
• Lead rollout of integration with comprehensive launch plans to drive awareness and uptake.
• Champion a culture of ongoing improvement and user-centred design.

Skills

Team leadership

Project management

Stakeholder engagement

Change management

User-centred design

Job description

Integrated Behaviour Services Development Manager

Application Deadline: 20 October 2026

Department: Behaviour and Community Services

Employment Type: Fixed Term - Full Time

Location: London or another Dogs Trust site

Compensation: £45,100 per year, plus benefits

Description

Are you an enthusiatic and determined Integrated Behaviour Services Development Manager?

Or looking for a role responsible for overseeing the successful integration of two new service delivery platforms into the wider Behaviour and Community Services offering at Dogs Trust.

The role ensures that we are delivering an integrated behaviour service where we are effectively integrating our in-person advice with our new state of the art digital platform, to deliver a frictionless, joined-up, customer centric experience. The role is also responsible for the development of teacher led resources to educate Key Stage 2 children on dog safety.

This is a fixed term contract ending 14th November 2027.

What does this role do?

As a Integrated Behaviour Services Development Manager you’ll;

• Manage and develop a team that is responsible for delivering a seamless integrated help and advice service that brings together in person and digital support to drive impact.
• Act as a key conduit between in-person service teams and the platform development process, using frontline insight and professional expertise to inform the development of an integrated behaviour service.
• Maintain project oversight of their team’s contribution, working with the Programme Manager to manage delivery timelines, mitigate risks, and coordinate cross-functional input.
• Define and monitor key performance indicators (KPIs) for our services.
• Build strong relationships with regional delivery teams, service users, and subject matter experts to ensure services reflect real needs and circumstances.
• Deliver programmes of content that services the internal requirements of our prevention teams to ensure that our advice and guidance is consistent and that our external communications are aligned to best practice.
• Lead the rollout of the Behaviour and Education integration of the services, ensuring comprehensive launch plans that drive high levels of user awareness, uptake, and satisfaction with in-person customers.
• Champion a culture of ongoing improvement and user-centred design across the Behaviour and Community Services team.

Could this be you?

We are looking for someone with proven experience in managing service development from inception to delivery, including project scoping, timelines, budgets, and resource allocation. With experience leading and motivating a team, with the ability to provide guidance, support, and develop talent and the ability to foster relationships and work effectively with both internal and external stakeholders, ensuring alignment on objectives and goals.

What does this team do?

The Behaviour and Community Services department plays a critical role in supporting dog owners when they need it most, ensuring both the well-being of dogs and the safety of families during times of hardship. We offer a comprehensive suite of services, including training and behaviour support, customer support, and outreach programs, all designed to assist individuals facing challenging situations. The department’s aim is to give compassionate support to allow both dogs and their owners to thrive, even in the most challenging circumstances. Through our services, we strive to reduce the impact of challenging situations on people and dogs.

Interviews will be provisioanlly held remotely on Friday 30th October 2026.