Integrated Behaviour Services Lead: Strategy & Delivery

Dogs Trust; Greater London; Sur place; GBP 41 000 - 50 000; Plein temps

Résumé du poste

Dogs Trust in London is seeking an Integrated Behaviour Services Development Manager on a fixed-term, full-time basis. The role leads a team responsible for delivering an integrated help and advice service that combines in-person support with a new digital platform.

You will work closely with in-person service teams, platform developers, and regional staff to deliver timely, user-centred services and teacher-led resources for Key Stage 2 dog safety.

Qualifications

• Proven experience in managing service development from inception to delivery.
• Experience scoping timelines, budgets, and resource allocation.
• Ability to lead and motivate a team and develop talent.
• Strong stakeholder management and collaboration with internal and external partners.

Responsabilités

• Manage and develop a team delivering integrated help and advice across in-person and digital channels.
• Act as conduit between in-person service teams and the platform development process.
• Maintain project oversight with the Programme Manager to manage timelines and risks.
• Define and monitor KPIs for our services.
• Build strong relationships with regional delivery teams, service users, and SMEs.
• Deliver content that supports prevention teams to ensure consistent advice and aligned external communications.
• Lead rollout of integration with comprehensive launch plans to drive awareness and uptake.
• Champion a culture of ongoing improvement and user-centred design.

Connaissances

Team leadership

Project management

Stakeholder engagement

Change management

User-centred design

Description du poste

Dogs Trust in London is seeking an Integrated Behaviour Services Development Manager on a fixed-term, full-time basis. The role leads a team responsible for delivering an integrated help and advice service that combines in-person support with a new digital platform.

You will work closely with in-person service teams, platform developers, and regional staff to deliver timely, user-centred services and teacher-led resources for Key Stage 2 dog safety.