Intake Coordinator / Case Manager

Nichols College; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job description

Fond du Lac Band of Lake Superior Chippewa

Recruitment began on June 23, 2025

and the job listing Expires on June 28, 2025

• Locations Trettel Lane, Cloquet, MN, 55720, US West 4th Street, Duluth, MN, 55806, US

Job Description

Division/Department: Human Services Division- Behavioral Health

Location: Min No Aya Win Human Services Center & Center for American Indian Resources

Reports To: Behavioral Health Coordinator/Clinical Director

Probationary Period: 90 days – Full Time; 120 days – Part Time

FLSA Status: Non-Exempt (Hourly)

Classification: Child-Related CA

Rate of Pay: $20.45-$23.01

Responsibilities

• Monitor and process referrals for all Fond du Lac Behavioral Health Services.
• Schedule intakes and ensure completion of required intake paperwork.
• Develop and refine processes to facilitate timely referral processing and intake scheduling.
• Maintain accurate and timely documentation in an electronic health records system.
• Prepare and submit grant reports and required monthly/quarterly reports.
• Stay informed about area resources and guide clients and families to appropriate services within Fond du Lac Human Services and the surrounding region.
• Collaborate with internal and external multidisciplinary teams to enhance services for clients and families.
• Participate in community outreach and educational activities to promote awareness and prevention of mental health challenges.
• Provide crisis intervention, de-escalation support, and assist in implementing crisis and safety plans while supporting the mobile crisis team.
• Conduct and contribute to in-service training sessions for Human Services staff on service delivery and best practices.
• Engage in clinical consultation, staff meetings, and seek supervisory support as needed.
• Maintain professional development through continuing education to uphold program certification or licensure requirements.
• Deliver mental health case management services to children/adolescents with severe emotional disturbances (SED) and their families.
• Provide case management for adults diagnosed with serious and persistent mental illness (SPMI).
• Must work a flexible schedule to contact candidates after hours.
• Evening and occasional weekend work.
• Appropriate/Professional work attire is required.
• Must attend all mandatory department trainings.
• Ensures confidentiality of financial records and all records for employees and/or clients.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Qualifications

• Valid U.S. Class D Driver’s license with Fond du Lac Insurability is required.
• Bachelor’s degree in social work, psychology, counseling, or a related field is preferred. Equivalent experience in behavioral health or human services may be considered.
• Previous experience in behavioral health intake, case management, or related services is preferred.
• Knowledge of computer applications to include word processing, data bases and/or data entry, Spreadsheets, and Microsoft Outlook is required.
• Knowledge of Native American communities, culture, customs, and beliefs is preferred.
• Experience working with Native Americans clients, communities and is able to demonstrate cultural sensitivity is preferred.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.
• Subject to immunization review and submitted proof of required vaccinations.
• Travel is required.

PHYSICAL REQUIREMENTS:

• Normal physical requirements.

About Us

The Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang (Where the water stops), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse, supportive, and inclusive workforce that employs Fond du Lac Band members, native peoples, and those from our surrounding communities.

As one of Carlton County’s largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promotes our language, culture, and the preservation of our natural resources.

The Fond du Lac Band is an employer that cultivates the growth of our employees and our programs; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO).

Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.