Intake Coordinator

SOLEO Wellness; Boston; On-site; GBP 28,960 - 39,130; Full time

Job summary

A maternal mental health center is seeking an Intake Coordinator to manage client inquiries and coordinate care. This full-time, on-site role emphasizes communication, compassion, and collaboration with therapists. Candidates should have strong organizational skills and prior experience in behavioral health is preferred. A Bachelor's degree in a related field is also desirable. Competitive compensation and supportive work environment are offered.

Qualifications

• Strong Communication and Customer Service skills.
• Experience with Case Management and Medical Terminology.
• Knowledge of Insurance processes and verification.
• Excellent organizational and administrative skills.
• Ability to work in a compassionate, patient-focused environment.
• Prior experience in a behavioral health IOP/PHP setting preferred.

Responsibilities

• Manage initial client inquiries and conduct pre-screen assessments.
• Handle insurance verifications and maintain client records.
• Work closely with therapists to ensure seamless client experience.
• Provide excellent customer service and ensure smooth communication.

Skills

Communication skills

Customer Service skills

Case Management

Medical Terminology

Insurance processes knowledge

Organizational skills

Compassionate environment

Education

Bachelor's degree in Social Work, Psychology or related field

Job description

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SOLEO Wellness is a maternal mental health and postpartum wellness center dedicated to providing therapy, integrative healing programs, and supportive circles for mothers. Our facilities offer whole-person care, grounded in compassion, connection, and clinical excellence to support the needs of moms during critical postpartum periods.

Role Description

This is a full-time on-site role for an Intake Coordinator located in Duxbury, MA. The Intake Coordinator will be responsible for managing initial client inquiries, conducting pre-screen assessments, and coordinating client care. Day-to-day tasks include handling insurance verifications, maintaining client records, and working closely with therapists to ensure a seamless experience for clients. Providing excellent customer service and ensuring smooth communication between clients and healthcare providers are also key aspects of the role.

Qualifications

• Strong Communication and Customer Service skills
• Experience with Case Management and Medical Terminology
• Knowledge of Insurance processes and verification
• Excellent organizational and administrative skills
• Ability to work in a compassionate, patient-focused environment
• Prior experience in a behavioral health IOP/PHP setting strongly preferred.
• Bachelor's degree in Social Work, Psychology, or related field preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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