Insurer Recovery Handler

FMG; Huddersfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Life Assurance

Retail & Company discounts

Job summary

FMG is seeking an Insurer Recovery Handler in Huddersfield to join the Rapid Response team. You will support urgent motor vehicle recovery claims and coordinate operators to scenes within agreed timescales, ensuring a smooth resolution for insurers and customers.

Key responsibilities include rapid incident management, effective communication with customers and partners, and delivering excellent support in a fast-paced environment. Office-based role with 40-hour weeks.

Qualifications

• You will have previous experience in motor claims or vehicle recovery.
• You’re a strong communicator with great decision-making skills and a real team player.
• You will be able to quickly develop a rapport with customers and partners over the phone.
• You are focussed on delivering an excellent customer experience.
• You will be able to effectively manage pressured situations in a sensitive and professional way.
• You’ll be a confident user of both telephone and office-based IT systems.

Responsibilities

• Deal with motor vehicle accident claims requiring urgent recovery assistance.
• Get the nearest vehicle recovery operator to the scene within agreed timescales.
• Manage the incident to a successful conclusion.

Job description

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Insurer Recovery Handler

Reference: SEP20260466

Expiry date: 2026-09-30 08:21:00.000

Location: Huddersfield

Benefits: Pension, Life Assurance and Retail & Company discounts

Location: Huddersfield - HD2 (Office based)

Hours: 40 hours per week. Shifts between 07:00 and 20:00, Monday - Friday with occasional weekend working - (1 in 8 weekends worked on average)

Do you have valuable customer service skills in motor insurance or the vehicle recovery industry? If you're looking for a new challenge, we’d love to hear from you! We have an exciting opportunity for an Insurer Recovery Handler to join our growing Rapid Response team, working closely with leading UK insurers to provide comprehensive, customer support to those in need of urgent assistance.

As a Recovery Handler in our team, you will be dealing with motor vehicle accident claims requiring urgent recovery assistance. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

Salary - From £29,742 per annum based on experience, with a quarterly performance bonus earning up to an extra £3800 annually!

Annual leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!

Pension -Employer contributions of 3%

Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.

Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.

Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.

Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.

Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• You will have previous experience in motor claims or vehicle recovery.
• You’re a strong communicator with great decision-making skills and a real team player.
• You will be able to quickly develop a rapport with customers and partners over the phone.
• You are focussed on delivering an excellent customer experience.
• You will be able to effectively manage pressured situations in a sensitive and professional way.
• You’ll be a confident user of both telephone and office-based IT systems.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.