Insurer Account Manager

Benefact Group plc; Fakenham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work after probation

Pension 5% rising to 10%

Discretionary annual bonus

Life Assurance

Income Protection

25 days annual leave + holidays

Career development support

Employee assistance programme

Job summary

Lycetts Insurance Brokers, part of Benefact Group, is hiring an Insurer Account Manager to join our Newcastle or Norfolk office. You will support managing insurer relationships, drive commercial performance and contribute to product development, working closely with Insurer Account Directors to turn data into action.

The role offers hybrid working, opportunities to develop insurer relationship management expertise, and a purpose-led culture backed by a charity-owned group.

Qualifications

• Experience in relationship/account/client management within insurance or broking.
• Good knowledge of the UK commercial insurance market and insurer trading models.
• Strong analytical skills to interpret data and identify trends.
• Excellent organisation and project coordination with multiple priorities.
• Strong communication and stakeholder management skills.
• Ability to produce reports and management information.
• Collaborative approach across teams and insurer partners.
• Awareness of regulatory, governance and risk management requirements.

Responsibilities

• Support management and growth of key insurer relationships.
• Analyse trading, claims, profitability and performance data to identify opportunities and risks.
• Coordinate governance, reporting, action plans and stakeholder communications.
• Assist in development, launch and enhancement of insurance products and propositions.
• Prepare insights, business cases and presentations to support decisions.
• Monitor performance against objectives and drive improvement initiatives.
• Work with underwriting, claims, sales and product teams for successful outcomes.
• Support insurer activation, training and business engagement.

Skills

Relationship management

Account management

Analytical skills

Organisation & coordination

Communication & stakeholder mgmt

Reporting & MI

Excel/PowerPoint

Regulatory awareness

Education

Cert CII (desirable)

Tools

Microsoft Excel

PowerPoint

Microsoft Office

Job description

Working hours:35 hours per week, Monday to Friday

Duration:Permanent

Location:Newcastle or Norfolk

About the role

Lycetts Insurance Brokers, who are proudly part ofBenefact Group, are looking for an Insurer Account Manager to join our Newcastle or Norfolk office.

In this role, you'll support the management of key insurer partnerships, helping drive commercial performance, product development and strategic initiatives. Working closely with Insurer Account Directors, you'll turn data and insight into action, coordinate stakeholder activity, and help strengthen relationships that deliver value for our clients and business.

This is an excellent opportunity for someone looking to develop their insurer relationship management expertise within a growing and purpose-led organisation.

Why join us?

Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Support the management and growth of key insurer relationships.
• Analyse trading, claims, profitability and performance data to identify opportunities and risks.
• Coordinate insurer governance, reporting, action plans and stakeholder communications.
• Assist in the development, launch and enhancement of insurance products and propositions.
• Prepare insight, business cases and presentations to support strategic decision-making.
• Monitor performance against commercial objectives and help drive improvement initiatives.
• Work with underwriting, claims, sales and product teams to deliver successful insurer outcomes.
• Support insurer activation, training and business engagement activities.
• Maintain accurate records, controls and governance processes across insurer agreements and commercial arrangements

What you'll need to have

• Relationship / Account / Client Management experience within either an insurance company or broker.
• Good knowledge of the UK commercial insurance market and insurer trading models.
• Strong analytical skills with the ability to interpret data and identify trends and opportunities.
• Excellent organisation and project coordination skills, with the ability to manage multiple priorities.
• Strong communication and stakeholder management skills.
• Confidence producing reports, presentations and management information.
• A collaborative approach and the ability to build effective working relationships across teams and insurer partners.
• Proficiency in Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Awareness of regulatory, governance and risk management requirements within insurance.

What makes you stand out

• Progress towards a relevant insurance qualification, such as Cert CII, is desirable.

What we offer

• A competitive salary - let's discuss it
• Hybrid working available upon successful completion of probation
• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years' service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.
• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

About us

The Lycetts Group has over 60 years' experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change's UK Guides to Company Giving 2017-26