Insurance Sales Team Lead - High-Impact Coaching

Massenhove Recruitment Limited; United Kingdom; On-site; GBP 42,000 - 60,000; Full time

Job summary

Massenhove Recruitment Limited is seeking a Sales Team Leader to steer a team of insurance sales advisors toward ambitious targets and a high-performance, customer-focused culture. The role combines strong leadership with hands-on coaching in a fast-paced environment, ensuring everyone stays compliant, professional, and motivated.

You will drive new business, renewals and cross-selling, monitor pipeline metrics, oversee quality checks, and deliver daily to monthly performance reports to senior

Qualifications

• Proven leadership experience in an insurance sales environment.
• Strong knowledge of personal lines insurance products, underwriting principles, and regulatory compliance.
• Excellent communication, negotiation, and interpersonal skills.
• Motivational leader with a proactive and goal-oriented approach.
• Analytical thinker with strong problem-solving skills and commercial awareness.
• Highly organised, resilient, and adaptable to change in a fast-moving environment.
• Minimum 2-3 years' experience in an insurance sales or telesales leadership role.
• Experience within a regulated insurance brokerage (motor insurance preferred).
• Proficiency with CRM systems and Microsoft Office Suite.

Responsibilities

• Lead, motivate, and develop a team of sales advisors to achieve KPIs.
• Drive the achievement of new business, renewals, and cross-selling targets.
• Monitor sales activity, pipeline performance, and conversion rates to identify opportunities for improvement.
• Support team members with complex or high-value customer enquiries and quotations.
• Produce daily, weekly, and monthly performance reports for senior management.
• Track key metrics and analyse trends to drive continuous improvement and business growth.
• Identify skills gaps and deliver targeted coaching and development sessions.
• Support onboarding, mentoring, and career growth of new and existing team members.

Skills

Leadership

Communication

Negotiation

Interpersonal skills

Analytical thinking

Organisational skills

Adaptability

CRM proficiency

Education

Cert CII qualification

Tools

CRM systems

Microsoft Office

Job description

Massenhove Recruitment Limited is seeking a Sales Team Leader to steer a team of insurance sales advisors toward ambitious targets and a high-performance, customer-focused culture. The role combines strong leadership with hands-on coaching in a fast-paced environment, ensuring everyone stays compliant, professional, and motivated.

You will drive new business, renewals and cross-selling, monitor pipeline metrics, oversee quality checks, and deliver daily to monthly performance reports to senior