Insurance Process Administrator

Bionic; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance Programme

Eyecare scheme

25 days annual leave + 8 bank holidays

Hybrid work approach

Job summary

Bionic is seeking an Insurance Process Administrator to join the Insurance Team. You will support sales by ensuring accurate, timely insurance documentation and refunds where needed, handling team emails, and generating daily case reports.

The role emphasizes accuracy, compliance with regulatory standards, and proactive collaboration with stakeholders in a fast-paced environment. Hybrid work and a strong team culture are offered.

Qualifications

• Pro-active individual to be part of a friendly and high performing team.
• Confident in working with various stakeholders.
• Effective communication skills and time management skills.
• Can deliver on KPI’s in fast paced environment.
• Act with the highest ethical standards due to regulatory environment within the Insurance team.
• Able to work the basics of Microsoft Office products, Word, Excel & PowerPoint.

Responsibilities

• Compiling and sending insurance policy documentation to customers within an agreed timeframe
• Monitoring and reporting on documentation accuracy
• Processing cancellations of insurance policies and issuing refunds to customers
• Managing team inboxes through the allocation and completion of emails
• Creating daily case reports and case allocation
• Working towards progressive targets

Skills

Proactive

Stakeholder management

Effective communication

Time management

KPI delivery

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At Bionic,we'remaking life radically easier for small business owners.We’rebuilding a one-stop shop for business essentialsthat’spowered by smart technology and world class humanservice,giving them an experience so good that they trust Bionic to sortalltheirbusiness needsfor them.

To support our continued growth and exciting plans,we’relooking foranInsuranceProcess Administratorto join ourInsuranceTeam.

As the ProcessAdministrator,you’llbe an integral part of our Insurance Team, offering support to the insurance sales teams by managing processes that ensure a smooth and reliable journey for our customers.

The successful candidate will be responsible and accountable for ensuring business and customer processes areaccurateand up to date.

In this role,you’llbe:

• Compiling and sending insurance policy documentation to customers within an agreed timeframe

• Monitoring and reporting on documentation accuracy

• Processing cancellations of insurance policies and issuing refunds to customers

• Managing team inboxes through the allocation and completion of emails

• Creating daily case reports and case allocation

• Working towards progressive targets

About you

This is an excellent opportunity for a pro-active individual to be part of a friendly and high performing team,you’llalso be:

• Confidentin working with various stakeholders

• Effective communication skills and time management skills

• Can deliver on KPI’s in fast paced environment

• Act with the highest ethical standards due to the regulatory environment within the Insurance team

• Able to work the basics ofMicrosoft office products, Word, Excel&PowerPoint

• Laser focusedonyourattention to detail

• Enthusiastic with a positive/can-do mindset

About Bionic Group

Bionichasover 700people working acrossthreeofficelocations andfourbusinesses; Bionic - London, Bionic Outbound– Luton,Think Business Loans – Chelmsford, and Smart – Field based agents.

We have a high energy work environmentwherever the location; you can feel the passion the moment you walk through our door!Our work environments arepacked with amazing people and energy,hubsof collaboration,creativity,and fun!We’reone team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can.We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic meansprovidingyoumany opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employeesare what sets us aside from ourcompetitors;ourbenefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover

• Employee AssistanceProgramme, includinga virtual GP service, priority physio&talking therapies

• Eyecare scheme

Taking time away from work

• 25 daysannual leaveplus the 8 UK bank holidays, increasing with tenure

• 1 paid family/religious day of leave per year-following successful probation period

• 1 paid charity volunteering day per year

• Optionto buy/sell up to anadditional3daysleave per year

Family matters: for the special moments

• Enhanced maternity,paternityor shared parental leave

• 2 days off for your weddingupon joining, and up to 5 days after 2years\' service

• Flexible workingoptions& a hybrid work approach

Financial wellbeing

• Auto-enrolled salarysacrificespension scheme

• Life assurance

• Season ticketLoans, salary advances & loans to buy/rent a home – based on tenure

• Cycle to work scheme

Recognition

• Highflyers incentive,aVIP experience for our high performers across Bionic group to celebrate success

• Companysummer & Christmas party celebrations,business and localzonely& annual awards andrecognition

• Long service awards