Insurance Premium Technician

1627 Ins-Sure Svcs Ltd; United Kingdom; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Training & development

Structured induction

Mentoring & sponsorship

Flexible benefits

Perks at Work

Job summary

Velonetic is hiring an Insurance Premium Technician in the UK. You will perform technical checks on insurance documentation, review and validate files, and liaise with customers and brokers to resolve queries. Full training is provided, with opportunities for career development and ongoing support.

The role requires accuracy, strong numeracy, and excellent customer service skills. Permanent, full‑time, 37.5 hours weekly, based in the UK with right to work in the UK and a focus on quality and

Qualifications

• Strong numeracy and literacy abilities with high attention to detail.
• Excellent customer service skills and responsive communication.
• Ability to work independently and as part of a team; strong time management.
• Good organising and negotiating capabilities to resolve issues.

Responsibilities

• Conducting technical checks on insurance documentation to ensure accuracy.
• Using IT-based systems to support the process with supervision as needed.
• Liaising with customers and brokers to resolve queries related to work.
• Taking ownership of workload to meet service levels.
• Inputting details into databases to initiate settlements and updates.
• Producing accurate reports and contributing to process improvements.

Skills

Numeracy

Verbal skills

Literacy skills

Customer service

Negotiation

Time management

Attention to detail

Teamwork

Organization

Independent work

Tools

Outlook

MS Office

Job description

Job Description

About Velonetic Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

About the Role

Permanent, Full - time (37.5 hrs per week). Individual will reside in the UK and have Right to Work in the UK. As an Insurance Premium Technician, you will be part of a supportive team, working closely with your Team Manager and colleagues to process insurance risks accurately and efficiently. You will play an important role in carrying out technical checks, reviewing documentation, and helping to ensure that service standards for quality and turnaround times are consistently achieved. This is an excellent opportunity for someone looking to start or build a career in the insurance industry. Full training will be provided on the insurance documentation, systems, and processes needed to succeed in the role, along with ongoing support and development opportunities to help you build your insurance knowledge, grow your confidence, and develop a rewarding long-term career.

Essential Job Functions

• Conducting technical checks on insurance documentation to ensure accuracy and identifying discrepancies or errors
• Using specific IT-based systems to support the technical process, with supervision or referral where applicable
• Liaising with customers and brokers to resolve queries and issues related to the work being processed
• Taking ownership of your own workload to ensure agreed service levels are achieved
• Inputing details into databases to initiate settlements and process updates
• Completing accurate reporting associated with the work being processed
• Supporting and contributing to innovation and process improvement projects
• Reviewing and validating insurance documentation to ensure quality and compliance
• Meeting agreed service levels in respect of quality, accuracy, and turnaround times

Basic Qualifications

• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Ability to work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent customer service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Find out more: Our Culture Employee Benefits

• As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.