Insurance Practitioner Apprentice

One Call Insurance Services Limited; Doncaster; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein dynamisches Unternehmen im Herzen von Doncaster sucht engagierte Kundenservicemitarbeiter für die Bearbeitung von Anfragen und die Verwaltung von Policen. In einer unterstützenden und offenen Büroumgebung fördern wir die persönliche und berufliche Entwicklung durch umfassende Schulungen und kontinuierliche Unterstützung. Diese Rolle bietet die Möglichkeit, in einem schnelllebigen Umfeld zu arbeiten, in dem Teamarbeit und Zusammenarbeit geschätzt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in der Versicherungsbranche Karriere machen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose CII Mitgliedschaft

Fortlaufende Schulungen

Unterstützung durch erfahrene Fachleute

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Kundenservice und in der Verwaltung ist erforderlich.
• Fähigkeit, unter Druck zu arbeiten und Ziele zu erreichen.

Responsibilities

• Bearbeitung von telefonischen Anfragen im Callcenter.
• Verwaltung von Kundenakten und Dokumentation aller Aktionen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Verwaltung

Verkaufskompetenz

Education

Versicherungskaufmann/-frau

CII Mitgliedschaft

Tools

CRM-Systeme

Job description

One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster, we expanded to other areas of South Yorkshire, offering home and car insurance quotes to people in the area. We now offer the whole of the UK great car insurance quotes, as well as home insurance, van insurance, commercial insurance, temporary insurance, learner driver insurance, and travel insurance. We also support local charities such as Firefly, Bluebell Wood, and Eve Merton Dreams Trust.

Training and Development

Further training in other departments is available. We provide full training within various areas and continuous support to ensure our teams offer a welcoming and friendly environment, helping you succeed and thrive within the business.

Key Duties

1. Handling telephone enquiries within the call centre.
2. Administering customers' files correctly while building genuine rapport.
3. Performing general administration regarding calls and policies.
4. Ensuring all activities comply with FCA guidelines.
5. Achieving and maintaining targets and SPI’s, including audit averages, reviews, complaints, CPD logs, and errors. Must not fail three days in a row.
6. Applying correct actions on consumers' files based on policy types to prevent repeat calls.
7. Offering mid-term adjustment quotes and processing these, ensuring proper account updates.
8. Documenting all actions taken on each file clearly for colleagues.
9. Cross-selling products such as legal, breakdown, excess reducer, total loss top-up, HPI, and tools in transit, ensuring proper account management and note-taking.

Our Values and Environment

We emphasize continual improvement and passionate delivery through effective teamwork. Our vibrant, supportive, open-plan offices foster collaboration between managers and staff, providing a great environment to start and develop your career.

Insurance Practitioner Level 3 Apprenticeship

• Training will be completed online from your employer’s address.
• Free CII membership for non-members via the CII Aspire Apprenticeship Programme, including digital study books and exam entries.
• Resit costs for CII exams and End-Point Assessment are covered by the employer.
• Fortnightly workshops for each CII exam, recorded and available on demand.
• Interactive support through chat, forums, and class notebooks from experienced insurance professionals.
• Exam tips, strategies, and regular tutorials with sector experts.

Working Hours

Monday - Friday, 09:00 - 17:30 with a 1-hour lunch. Late shifts may be required, working 11:30 - 20:00 with a 1-hour lunch depending on the department.