Insurance Practitioner Apprentice

Getting In Limited; Doncaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an Insurance Practitioner Apprentice role. This apprenticeship offers comprehensive training and support, allowing you to thrive in a vibrant and collaborative environment. You'll engage with customers, manage their files, and ensure compliance with industry standards while developing essential skills such as communication, problem-solving, and attention to detail. Join a company that values teamwork and continuous improvement, and kickstart your career in the insurance sector with a supportive team by your side.

Benefits

Free CII membership

Exam resit costs covered

Fortnightly workshops

Interactive support from professionals

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and administrative skills are crucial for success.

Responsibilities

• Handle telephone enquiries and administer customer files accurately.
• Ensure compliance with FCA guidelines and achieve performance targets.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Problem solving skills

Administrative skills

Team working

Initiative

Education

No specific education required

Job description

Insurance Practitioner Apprentice

Apply From: 21/11/2024

Learning Provider

Delivered by SKILLS EDGE TRAINING LTD

Employer

ONE CALL INSURANCE SERVICES LIMITED

Vacancy Description

We have a wide range of departments in which you could be selected for, as mentioned you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.

Duties include:

• Handling telephone enquiries within the call centre
• Administering customers' files correctly, whilst building genuine rapport
• General administration regarding calls and policies
• Ensure all activities undertaken are done as per the guidelines of the FCA
• Achieve and maintain your targets & SPI’s (audit averages, reviews, complaints caused, CPD logs and errors) Must not fail 3 days running
• Ensuring correct actions are put on consumers' file depending on the type of policy to stop repeat calls
• Offer mid-term adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the mid-term adjustment is posted correctly
• Always detailing in notes what course of action you have taken on each file so colleagues can understand what consumers have been advised
• Cross-sell legal, breakdown, excess reducer, Total loss top-up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted, and the relevant notes added

Our company has strong values in which our staff are continually improving and delivering with passion through effective teamwork.

We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

Key Details

Vacancy Title

Insurance Practitioner Apprentice

Employer Description

One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster, we expanded to other areas of South Yorkshire, offering home and car insurance quotes to people in the area. We now offer the whole of the UK great car insurance quotes, as well as offering home insurance, van insurance, commercial insurance, temporary insurance, learner driver insurance and travel insurance. We also love to support local charities. In the last few years we have supported Doncaster-based charities such as Firefly, Bluebell Wood and Eve Merton Dreams Trust.

Vacancy Location

Saturn Building First Point Balby Carr Bank Doncaster DN4 5JQ

Wage Frequency

Custom

Number of Vacancies

5

Vacancy Reference Number

1000287982

Key Dates

Apply From

21/11/2024

Closing Date For Applications

2025-01-06 23:59:59

Interview Begin From

Possible Start Date

2025-01-20 00:00:00

Training

Training to be Provided

Insurance Practitioner Level 3 Apprenticeship Standard:

• Your training will be completed online from your employers working address
• Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
• Resit costs for CII exams and End-Point-Assessment will be covered by the employer
• Fortnightly workshops for each CII exam
• All workshops recorded and available on demand
• Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
• Exam tips, tricks, and strategies
• Regular tutorials and assessments with sector experts

Learning Provider

SKILLS EDGE TRAINING LTD

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Apply Now