Insurance Officer

TN United Kingdom; Birmingham; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking an Insurance Officer for a 6-month fixed-term role. The successful candidate will manage insurance inquiries, coordinate claims investigations, and maintain records while collaborating with various stakeholders. This home-based position requires occasional travel to offices in Birmingham and Worcester.

Benefits

Up to 28 days annual leave

Family friendly policies

Medicash membership

Health Cash Plan worth up to £1700 p/a

Pension scheme with contributions

Learning and Development opportunities

Employee reward and recognition scheme

Qualifications

• Experience in insurance claims management.
• Experience in investigation and loss management.
• Ability to maintain accurate records and audit trails.

Responsibilities

• Manage the insurance inbox and handle enquiries.
• Coordinate investigations into liability claims.
• Work closely with external stakeholders like brokers and insurers.

Skills

Time Management

Organisational Skills

Communication

Customer Service

Results Driven

Job description

Social network you want to login/join with:

We are delighted to offer an exciting opportunity for an Insurance Officer to join our innovative Group Insurance Team on a 6 Month fixed term basis.

This is a varied role where you will be supporting the team to ensure our insurance is adequate and appropriate for our business activities while continually seeking ways to improve and deliver efficiency.

In this role, you will manage the insurance inbox, handling a range of insurance-related enquiries efficiently and professionally. You will coordinate investigations into liability claims, assessing their validity and merits while liaising with all relevant parties to prepare witness statements. Additionally, you will stress-test evidence, summarise findings, and maintain comprehensive records to support the team’s operations.

Collaboration is key, and you will work closely with colleagues across the organisation as well as external stakeholders such as brokers, insurers, loss adjusters and claims investigators. Your strong communication and customer service skills will help you establish and maintain productive working relationships, contributing to the success of the team.

If you’re a confident, organised professional with availability to join us from July 2025, we’d love to hear from you.

Some of the things we are looking for:

• Experience of working in a similar insurance claims management role
• Experience of investigation and/or loss management in construction, maintenance, personal injury and Public Liability.
• Experience of maintaining accurate records, audit trails and databases
• Excellent time management and organisational skills, able to prioritise workload
• Be results driven and self-motivated to deliver against deadlines and targets
• The ability to ask the right questions and to listen to the responses

While this role is home-based, you should be able to travel and work from Group offices/other locations approximately two days per month. Our Group offices are located at Birmingham Business Park, Solihull and Central Park, Worcester.

Some of the great benefits we can offer you:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

How to apply:

If you’re ready to take the next step in your career with a forward-thinking organisation committed to investing in people and communities for a stronger, more sustainable future, simply click “apply now.” You'll be prompted to complete a short online application and upload your current CV.

For more details about the role, please refer to the attached job description or feel free to contact us via

Interviews:

We aim to hold virtual interviews for this role during the week of 9th June and will contact shortlisted applicants to arrange a suitable interview.