Insurance IT: Second-Line Application Support Engineer

Lockton; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Lockton is seeking an Application Support Engineer in Greater London. You will provide second-line support and ongoing operational management of insurance policy administration and related systems.

You will act as a liaison between business users, product owners, and technology teams to ensure systems run smoothly, incidents are resolved, and colleagues can maximize technology benefits. The role combines application support, user enablement, training, and participation in technology change

Qualifications

• Experience in a second-line application support role within a complex enterprise systems environment.
• Experience supporting insurance, broking, or financial services applications.
• Degree in IT/CS or related field, or equivalent practical experience.

Responsibilities

• Providing second-line application support across broking, policy administration, and insurance applications ensuring timely diagnosis, resolution, and escalation of incidents and problems.
• Monitor system performance, availability, integrations, and data integrity, proactively identifying and addressing issues.
• Investigate root causes of recurring incidents and work with third-line support, vendors, and internal technology teams to implement permanent fixes.
• Act as a key liaison between business users, product owners, technology teams, and vendor support services.
• Translate business issues and requirements into clear technical or functional information for investigation and resolution.
• Communicate incident status, resolutions, risks, and system updates effectively to stakeholders.
• Build strong working relationships with system vendors, delivery partners, and operational teams.
• Participate in technology and business change projects, including upgrades, integrations, data migrations, and application enhancements.
• Support user acceptance testing (UAT), regression testing, and release activities.
• Assist with data validation, migration activities, and post-implementation support.
• Ensure systems are supported in line with internal policies, regulatory requirements, and vendor agreements.
• Support audit, compliance, and data protection activities relating to insurance and broking platforms.
• Adhere to IT Service Management (ITSM) processes, including incident, problem, change, release, and access management.

Skills

Second-line support

Insurance applications

ITSM processes

Vendor coordination

Stakeholder communication

System upgrades

UAT testing

Education

Bachelor's degree in IT/CS or related

Tools

DXC Assure Broking

Brokasure Enterprise

Acturis

Job description

Lockton is seeking an Application Support Engineer in Greater London. You will provide second-line support and ongoing operational management of insurance policy administration and related systems.

You will act as a liaison between business users, product owners, and technology teams to ensure systems run smoothly, incidents are resolved, and colleagues can maximize technology benefits. The role combines application support, user enablement, training, and participation in technology change