Insurance IT Business Analyst – Change Delivery

QBE; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

10% employer pension contribution

Private medical insurance

26 weeks paid parental leave

Remote work abroad up to 20 days

Cycle-to-work scheme

Sustainability & responsible investing

Job summary

QBE in London seeks an IT Business Analyst to collaborate with business and technology teams across Europe and India, translating requirements into practical, value-driven solutions. You will elicit and define requirements, support delivery of PAS-related initiatives, and ensure measurable outcomes through strong stakeholder collaboration.

As a key link between business and IT, you will facilitate workshops, validate solutions, and contribute to operating model improvements while advancing

Qualifications

• Proven experience as a business analyst in Insurance domain and hands-on experience working with Policy Administration Systems (PAS).
• Commercial Insurance experience with a deep understanding of its challenges and opportunities.
• Strong ability to support stakeholders through change initiatives.
• Excellent communication skills and a collaborative mindset.
• Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity.
• Capable of fostering a culture of learning and applying new insights.
• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.
• Expertise in defining business analysis approaches for complex programs and projects.
• Able to maintain impartiality and provide balanced perspectives.
• Proactive in identifying potential issues and taking preventative or corrective action.
• Self-driven, with a strong sense of urgency and focus on delivering results.
• Experience working in Agile or DevOps environments.
• Extensive experience in systems used in Consumer Lines such as Change, Guidewire, and Evolve.
• Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
• Data analysis experience.
• Process mapping experience.

Responsibilities

• Serve as a Insurance Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
• Act as the bridge between business stakeholders, underwriting teams, operations, claims, finance and technology teams.
• Elicit, analyse, document, and validate business, functional, and non-functional requirements.
• Facilitate workshops with underwriting, operations, product, claims, finance, and technology stakeholders.
• Translate complex business needs into Epics, Features, User Stories, Acceptance Criteria, Success criteria and process models.
• Perform gap analysis and impact assessments for system changes and enhancements.
• Develop As-Is and To-Be process maps and target operating models.
• Support the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.
• Partner with Architects or Development teams to support produce appropriate design specifications.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.
• Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
• Participate in implementation planning and support successful outcomes.

Skills

Business Management

Business Transformation

Communication

Critical Thinking

Global IT Infrastructure

Information Technology Applications

Intended Collaboration

IT Project Lifecycle

Risk Management

Stakeholder Management

Tools

PAS systems

Guidewire

Evolve

Job description

QBE in London seeks an IT Business Analyst to collaborate with business and technology teams across Europe and India, translating requirements into practical, value-driven solutions. You will elicit and define requirements, support delivery of PAS-related initiatives, and ensure measurable outcomes through strong stakeholder collaboration.

As a key link between business and IT, you will facilitate workshops, validate solutions, and contribute to operating model improvements while advancing