Insurance Customer Support Specialist

Aviva; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

Aviva is hiring a Customer Service Expert with a starting salary between £25,400 and £29,028. This role focuses on delivering quality personalized service while offering comprehensive training to help manage customer queries effectively. Competitive benefits like pension contributions, performance bonuses, and flexible work arrangements are included.

Benefits

Salary between £25,400 - £28,500 with performance-based bonus

Generous pension contributions up to 14%

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Flexible benefits including cycle to work options

Paid volunteering days and wellbeing support

Qualifications

• Enjoy working and learning with others to deliver excellent service.
• Ability to understand customer needs.

Responsibilities

• Deliver the best service aligned with Aviva's values.
• Provide telephony support in Investment Bonds, Pension Savings, and Platform Investments.

Skills

Excellent communication skills

Empathy

Strong fact-finding ability

Ability to utilize digital methods

Positive attitude

Job description

External Job Advert

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between 25,400 - 29,028 (depending on hours, location, skills, and experience)

Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract for those who want increased hours.

Allocated shift pattern between 08:00 - 18:00 Monday - Friday.

We value people who do the right thing for our customers and colleagues, who speak up, take responsibility, and make good decisions.

Customer Service careers at Aviva are unique. We aim to create a better tomorrow for everyone. With 15 million customers across the UK trusting us, we seek individuals who truly care and are driven to excel every day. People like you!

About the job:

We want you to deliver the best service, aligned with Aviva's values: Care, Commitment, Community, and Confidence. The focus is on the quality of personalized service. You'll receive comprehensive training and coaching to support our customers and financial advisers.

You will join our Wealth Organisation, providing telephony support in areas such as:

• Investment Bonds
• Pension Savings
• Platform Investments

Don't worry about product complexity; we prioritize the care you bring to our customers. Training and support will help you handle complex queries effectively.

Skills and experience:

• Excellent communication skills and a friendly phone manner, with empathy
• Strong fact-finding ability to understand customer needs
• Enjoy working and learning with others to deliver excellent service
• Ability to understand and utilize digital methods to simplify processes
• Positive attitude, capable of handling difficult conversations and objections

Please note: This role is not sponsorable under the Home Office points-based system.

What you'll get:

Our purpose is "with you today, for a better tomorrow," reflected in our investment in colleagues. Benefits include:

• Salary between 25,400 - 28,500, with a 6% performance-based bonus
• Generous pension contributions up to 14%
• 25 days holiday plus bank holidays, with options to buy or sell days
• Up to 40% discount on Aviva products and retailer discounts
• Up to 1,200 Aviva shares annually via our Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer's leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and wellbeing support

Learn more and calculate your total Aviva Reward online.

Aviva is for everyone:

We embrace inclusion, welcoming applications from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job shares.

Most employees work around 50% in our offices, combining flexibility with team collaboration.

For more about working at Aviva, visit our website. We interview every disabled applicant who meets the minimum criteria; please notify us of a disclosed disability after applying.

Apply online or contact Angelika Guly for alternative application methods.