Insurance Customer Support Specialist

Aviva; Chesterfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Aviva is seeking a Customer Service Expert to deliver exceptional support to customers and financial advisers. This role emphasizes care and quality service through effective communication and problem-solving, reflecting the company's commitment to integrity and customer excellence. The position offers a competitive starting salary and various benefits, fostering an inclusive workplace.

Benefits

Performance bonus (up to 6%)

Generous pension scheme (up to 14% contribution)

25 days holiday plus bank holidays

Discounts on Aviva products and retailers

Share schemes and employee ownership plans

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support

Qualifications

• Skilled in communication and rapport building.
• Ability to handle complex customer queries.
• Adaptable to team and learning environments.

Responsibilities

• Provide excellent customer service aligned with Aviva's values.
• Support customers and financial advisers in the Wealth Organisation.
• Handle complex queries regarding Investment Bonds and Pension Savings.

Skills

Excellent communication and phone manner

Empathy and rapport-building skills

Strong fact-finding abilities

Teamwork and learning attitude

Understanding of digital methods

Positive attitude

Job description

External Job Advert

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between 25,400 - 29,028 (depending on hours, location, skills, and experience)

Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract for those who want increased hours.

Allocated shift pattern between 08:00 - 18:00 Monday - Friday

We value integrity, responsibility, and good decision-making in our team. Customer service careers at Aviva are unique; we aim to create a better tomorrow for everyone. With 15 million customers across the UK trusting us, we seek caring individuals committed to excellence.

About the role:

Provide excellent service aligned with Aviva's values: Care, Commitment, Community, and Confidence. You'll be trained to support customers and financial advisers, handling complex queries across our Wealth Organisation, focusing on areas like Investment Bonds, Pension Savings, and Platform Investments. The emphasis is on care and quality of service, not just product knowledge.

Skills and experience required:

• Excellent communication and phone manner, with empathy and rapport-building skills
• Strong fact-finding abilities to understand customer needs
• Enjoy working in a team and learning environment
• Understanding of digital methods to simplify customer interactions
• Positive attitude, capable of handling difficult conversations and objections

Please note: This role is not sponsorable under the Home Office points-based system.

Benefits:

• Starting salary between 25,400 - 28,500, with options for part-time or 40-hour contracts with higher pay
• Performance bonus (up to 6%)
• Generous pension scheme (up to 14% contribution)
• 25 days holiday plus bank holidays, with options to buy or sell days
• Discounts on Aviva products and other retailers
• Share schemes and employee ownership plans
• Supportive policies, including parental and carer's leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and wellbeing support

Learn more and calculate your potential total reward.

Inclusivity:

We welcome applications from all backgrounds and experiences. Flexible working arrangements are supported, including part-time and job sharing. We interview every disabled applicant who meets minimum criteria; please notify us of any disclosed disabilities.

Apply online or contact Angelika Guly for alternative application methods.