Insurance Customer Care Specialist

Wrisk; Gillingham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Structured training program

Career development opportunities

Job summary

Wrisk is seeking an experienced customer support professional to join its Customer Support & Operations Team in Rainham, Essex. The role focuses on handling quotations, new business, renewals and existing policies via telephone, post and live chat.

The position is office-based with a structured training program for onboarding and ongoing development. Candidates must have at least 12 months in the insurance industry and will participate in a two-round competency interview process.

Qualifications

• Must have 12 months' insurance experience.
• Excellent communication with clients and team.

Responsibilities

• Achieve all Service Level Agreements across all channels including calls and chat.
• Consistently achieve KPIs and individual targets/objectives.
• Administer policies and issue documentation within service standards.
• Deliver service excellence at all times.
• Support Customer Care team in achieving company goals.
• Increase conversion and retention through exceptional service.
• Report and analyse key metrics.

Skills

Communication skills

Team player

Integrity

Active listening

Discretion

Confidentiality

Empathy

Insurance experience

Job description

Wrisk is seeking an experienced customer support professional to join its Customer Support & Operations Team in Rainham, Essex. The role focuses on handling quotations, new business, renewals and existing policies via telephone, post and live chat.

The position is office-based with a structured training program for onboarding and ongoing development. Candidates must have at least 12 months in the insurance industry and will participate in a two-round competency interview process.