Insurance Claims Handler

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 50,000; Full time

Job summary

A leading insurance company is looking for a Claims Handler to join their Glasgow team. The role requires end-to-end claims handling experience with a focus on delivering exceptional service. The ideal candidate will have a background in Marine, Aviation, Property, or Casualty claims, and will be involved in negotiating settlements, managing caseloads, and maintaining client relationships. Excellent employee benefits and opportunities for professional development are offered.

Benefits

25 days annual leave, plus option to purchase 5 additional days

Private medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Comprehensive learning & development programs

Networking, mentoring, and development opportunities

One day of annual charitable leave

Cycle to work scheme

Qualifications

• Proven experience in claims handling.
• Strong written and verbal communication abilities.

Responsibilities

• Negotiate claim settlements and manage own caseload efficiently.
• Deliver outstanding service to clients and stakeholders.
• Maintain strong client relationships through timely communication.

Skills

Negotiation

Communication

Claims Handling

Education

ACII or working towards

Job description

Social network you want to login/join with:

Do you have end-to-end claims handling experience?

If you’re interested in applying your skills within one of the world’s largest insurers, offering excellent employee benefits, we’d love to hear from you!

Preferred Experience:

Experience handling Marine, Aviation, Property, or Casualty Claims is a strong advantage. However, candidates with personal lines or other claims experience are also welcome to apply.

Key Responsibilities:

• Negotiate claim settlements involving policyholders, insurers, brokers, solicitors, and other stakeholders to achieve successful outcomes.
• Manage your own caseload efficiently to ensure timely, accurate settlements while controlling vendor expenses.
• Deliver outstanding service to both internal and external clients and stakeholders.
• Collaborate with the team to meet individual and collective goals.
• Coordinate with third-party service providers to maintain high claims service standards.
• Represent the company in internal and external meetings, including broker and client reviews, and potentially with London market representatives.
• Build and maintain strong client relationships by providing clear and timely communication.
• Support senior claims adjusters, managers, and underwriters with projects and ad-hoc tasks as needed.

Required Knowledge & Experience:

• Professional qualifications preferred (ACII or working towards).
• Proven experience in claims handling.
• Strong written and verbal communication abilities.
• Competitive salary and pension scheme.
• 25 days of annual leave, plus the option to purchase 5 additional days.
• Private medical cover, Employee Share Purchase Plan, Life Assurance.
• Subsidised gym membership and comprehensive learning & development programs.
• Employee resource groups include Gender Equality, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride, and Cultural Awareness.
• Networking, mentoring, and development opportunities.
• One day of annual charitable leave.
• Cycle to work scheme, active sports & social committee, and Employee Assistance Program.