Insurance Apprenticeship Programme 2027 - Eastleigh

Howden Group Services Limited; Eastleigh; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Salary £23,000

Pension scheme

Qualifications funded

Development programme

22 days annual leave

Job summary

Howden Group Services Limited offers an Insurance Apprenticeship Programme for 2027 in Eastleigh, starting September 2027. You join a permanent role from day one while you complete an 18-month development programme.

The role splits time between office-based work 4–5 days per week and locality requirements, with a Level 3 insurance apprenticeship and a salary of £23,000. No prior insurance experience is required; you will be trained.

Qualifications

• Final year or recent school leaver
• Confident communicating with a wide range of people
• Resilient in fast paced environments
• Curious and motivated to learn
• Energised by targets and delivering results
• Able to express ideas clearly, verbally and in writing
• Comfortable working with numbers and basic data
• Organised and dependable with time management

Responsibilities

• Learn the foundations of insurance, customer service and sales through hands-on experience and training.
• Support colleagues in finding suitable insurance solutions for clients.
• Develop professional client correspondence and maintain records.
• Build long‑term relationships and provide excellent customer service.
• Assist with policy renewals and amendments where required.

Skills

Communication skills

Customer service

Numerical ability

Organisational skills

Teamwork

Education

GCSE English & Maths (C/4)

Level 3 Insurance Apprenticeship

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Insurance Apprenticeship Programme 2027

Please read before submitting: You may only apply to one apprenticeship programme for our 2027 intake. Submitting duplicate applications will result in them not being considered.

Location: Eastleigh
Start date: September 2027
Salary: £23,000
Duration: You'll join us in a permanent role from day one while completing an 18-month development programme
Structure: You’re expected to work in the office at 4-5 days per week and must live within a commutable distance
Qualification: Level 3 Insurance apprenticeship

Personal Lines & Commercial Insurance Apprenticeship Build Relationships, Solve Problems and Help People Protect What Matters Most

Ready to earn, learn and launch your career? This is more than your first job. You’ll gain real experience, work towards a recognised Level 3 insurance qualification and build skills that will shape your future. Our Personal Lines and Commercial team help individuals, families and local businesses find insurance that protects the things that matter most to them. This could include cover for homes, cars and health, as well as insurance that helps businesses manage risks and unexpected events. You’ll join one of the following teams: Client Servicing, Claims, Insurance Sales or Renewals, where you’ll learn how we support clients throughout their insurance journey. You’ll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you’ll be doing?

You will begin with a structured induction before joining our Personal Lines & Commercial team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you’ll:

• Learn the foundations of insurance, customer service and sales through hands‑on experience and structured training.
• Support colleagues in finding suitable insurance solutions for new and existing clients.
• Develop your written communication skills by preparing professional client correspondence.
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
• Learn how to build long‑term relationships and provide excellent customer service.
• Support with maintaining accurate and up-to‑date client records.
• Learn how amendments to insurance policies are managed as well as the policy renewals process.

Who are we looking for?

No insurance experience is needed; we’ll teach you everything you need to know!

• A final year or recent school, sixth form or college leaver.
• Confident communicating with a wide range of people, including over the phone.
• Resilient, take challenges in your stride and enjoy working in fast paced environments.
• Curious and motivated to learn, with a genuine interest in developing your knowledge and skills.
• Energised by targets and committed to delivering results, even when situations become challenging.
• Someone who enjoys building positive relationships and working with others.
• Able to express your ideas clearly, both verbally and in writing.
• Comfortable working with numbers and handling basic numerical information accurately.
• Organised, dependable and able to manage your time and workload effectively.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Application process

Online application form – no CV required:

We believe you're more than a document, so we won’t ask you to submit a CV. Please upload a blank document on the application form.

Online gamified assessment:

We’ve created games that will help us understand your natural strengths and how you approach different situations. There are no right or wrong answers. You can complete this stage on your phone or laptop, whichever suits you best!

Pre-recorded video interview:

You will record your answers to a few questions using your phone or laptop, giving you the chance to tell us more about yourself in your own time in a relaxed setting.

Assessment centre:

Our final stage is an in-person assessment centre at one of our offices. You'll take part in some fun group activities and meet our team in a relaxed setting. This day is all about getting to know you better and for you to see what it's like to be part of Howden and experience our culture. We'll cover all your travel costs for this day, because where you are now, shouldn’t hold back your future!

Why should you apply?

At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career. You'll also benefit from:

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 22 days annual leave plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.