Insurance Account Handler — Client Relations (Hybrid, Growth)

Everywhen; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Hybrid working and flexible hours

Career progression across the Group

CII/ACII qualification support

Pension scheme

Wellbeing support

Job summary

Everywhen in Solihull is seeking an Insurance Account Handler to support a designated client portfolio and act as the first contact for queries. You will build strong relationships with clients, delivering excellent service and representing the company with integrity.

The role offers a Monday–Friday schedule with a generous bonus structure and opportunities for professional qualifications (CII/ACII) within a supportive, family-like environment.

Qualifications

• Insurance industry experience is essential.
• Strong interpersonal and communication skills.
• Ability to build and maintain client relationships.

Responsibilities

• Support a designated client portfolio as first point of contact.
• Assist clients with queries, ensuring a high quality service.
• Develop relationships with clients to understand needs and provide solutions.
• Collaborate with colleagues to deliver consistent service.

Skills

Customer service

Relationship management

Proactive mindset

Initiative

Team player

Integrity

Job description

Everywhen in Solihull is seeking an Insurance Account Handler to support a designated client portfolio and act as the first contact for queries. You will build strong relationships with clients, delivering excellent service and representing the company with integrity.

The role offers a Monday–Friday schedule with a generous bonus structure and opportunities for professional qualifications (CII/ACII) within a supportive, family-like environment.