Instrument Field Service Engineer

Emerson Electric; Oxford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in process management is seeking a Field Service Engineer to manage customer instrumentation and provide top-notch support across the British Isles. The role involves installation, maintenance, customer training, and product demonstrations, requiring a strong engineering background and keen problem-solving skills. Join a culture that values innovation and collaboration while fostering your career development.

Qualifications

• Proven experience as an Instrument Engineer in a process control environment.
• Clear communication skills, both verbal and written.
• Understanding of Control & Instrumentation theory and B2B service environments.

Responsibilities

• Carry out installation, commissioning, fault analysis, and repairs on Emerson instruments.
• Provide on-site customer training and support.
• Assist Sales Engineers in demonstrations and after sales service.

Skills

Problem Solving

Communication

Initiative

Diagnostic Skills

Customer Training

Education

HNC in Engineering (Electronics, Computer Science, Control Engineering)

Tools

Emerson Process Management Products

Job description

In this position, we are seeking a Field Service Engineer, based in the area of Gloucestershire, who will manage overall support of our customers instrumentation installed base to insure customers expectations are met and exceeded to the highest level of professionalism. You will be responsible for a variety of duties within a defined territory, onsite at customer locations. You will manage the service needs of our installed customer base for all instrumentation, including first line maintenance and repair services, site installation, commissioning, start-up and after sales support. We are looking forward to seeing your application!

In This Role, Your Responsibilities Will Be:

• Carry out installation/commissioning, fault analysis and repairs on Emerson instrumentation, including investigation of persistent or not easily resolvable problems being experienced at customer sites
• Provide diagnostic, solving, calibration and start up and commissioning services
• To provide on-site customer training where required
• Be available to support the on-call Rota for instrumentation support
• To assist Sales Engineers in the demonstration our products to potential customers and to provide guidance in product application and after sales service
• Proactively identify Service/Product opportunities
• Reporting performance measures on lead generation
• Completion of all required reports, certificates and relevant documents
• Full understanding of various service programs
• Assist in the preparation of support literature for Sales opportunities
• Be flexible to work throughout the British Isles, offshore or abroad and work unsociable hours including weekends to support customers

Who You Are:

You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing new ways to solve problems. You pursue everything with energy, drive, and the need to finish.

For This Role, You Will Need:

• HNC/level in an Engineering field, such as electronics, computer science or control engineering
• Proven experience as an Instrument Engineer in a process control environment with a particular emphasis on installation, commissioning and start-up.
• Clear and effective communication skills verbal and written
• An understanding of C&I theory including Control loop configuration and tuning
• Understand of a B2B service environment
• Full clean UK driving license

Preferred Qualifications that Set You Apart:

• Experience in repair and servicing of Emerson Process Management and/or competitor products would be an advantage
• Strong IT skills

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.