Institutional Client Services Associate (German Speaking) London, United Kingdom

Interactive Brokers Group, Inc.; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative financial services firm as an Institutional Client Services Associate in London. This role offers the opportunity to engage with institutional clients, providing exceptional service and support for trade-related queries. You'll be part of a supportive culture that encourages professional growth through training and development. With a focus on building long-term relationships, your contributions will directly impact client satisfaction and retention. If you are bilingual in English and German and have a passion for financial markets, this is the perfect opportunity to advance your career in a leading global brokerage firm.

Benefits

Career support and development

Performance-based discretionary cash bonus

Discretionary stock grant

Group Life Assurance cover

Group Income Protection

Occupational pension scheme

Above statutory annual leave

Daily company-paid lunch

Private Medical Insurance

Cycle to work scheme

Qualifications

• 1-2 years experience in a client-facing role at a financial institution.
• Strong knowledge of financial instruments like Equities and FX.

Responsibilities

• Serve as the first point of contact for client queries and issues.
• Manage relationships with key institutional clients and provide training.

Skills

Communication Skills

Problem-Solving

Analytical Skills

Knowledge of Equities, Options, Futures, FX

Client Relationship Management

Education

University Degree or Higher

Tools

Client Management Software

Job description

Institutional Client Services Associate (German Speaking)

London, United Kingdom

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and German is preferred.

We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.

At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.

Key Responsibilities:

First point of contact for client queries, including but not limited to:

• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development

Qualification & Skills

• Strong knowledge of listed Equities, Options, Futures, and FX.
• Analytical problem-solver with a passion for technology and financial markets.
• Prior experience in international settlements or clearing operations is a plus.
• Bilingual (English and German preferred).
• University degree or higher.
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

Location

20 Fenchurch Street, London, EC3M 3BY

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Travel season ticket loans
• Cycle to work scheme

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!