Installations Assistant

ClearVUE.Business; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading environmental consultancy in Gateshead is seeking an Installation Assistant to enhance customer engagement and project execution. This role requires effective planning, communication, and customer service skills, along with a commitment to supporting sustainable practices. The company offers a competitive salary, professional growth opportunities, and a positive work-life balance.

Benefits

Industry-leading compensation package

Enhanced annual leave

Work-life balance

Learning from industry experts

Qualifications

• Experience in a customer service or customer support role.
• Ability to manage multiple tasks in a fast-paced environment.
• Comprehensive computer literacy.

Responsibilities

• Engage with customers for pre-installation surveys and installation tasks.
• Scope projects and provide detailed plans and options.
• Monitor and support electrical engineers during installation.

Skills

Project Management

Customer Service

Communication

Problem-Solving

Tools

MS Office

Job description

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Direct message the job poster from ClearVUE.Business

ClearVUE. Business is a leading environmental and energy consultancy, driven by a commitment to data-driven net-zero strategies. Our mission involves collaborating with companies across diverse sectors to formulate and implement carbon reduction and energy efficiency strategies within the broader context of their ESG initiatives. Through advanced energy and carbon assessments, coupled with strategic planning and implementation services, supported by cutting-edge infrastructure technology, we’re pioneering revolutionary solutions to help businesses reduce their environmental impact incrementally.

What’s in it for you?

• Industry-leading compensation package: Negotiable base salary of £25,000 - £30,000 (DoE).
• Make a difference: Your work will contribute to limiting the increase in global temperatures by helping businesses reduce carbon emissions and improve their sustainability.
• Learn from industry-leading experts: We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there.
• Work-life balance: No late finishes – keep your plans with friends and family.
• Enhanced annual leave including additional time off in December (incentivised)

What is the job about?

As the Installation Assistant you will play a crucial role in enhancing the overall customer experience and fostering long-term relationships with our clients. Your primary responsibility will be to engage with customers and staff to facilitate the pre-installation survey and subsequent installation itself including completion of all associated paperwork.

What exactly will you do?

• Understanding clients’ requirements and build installation plans that suit their needs.
• Scope projects and provide detailed plans and options for implementation (including pricing).
• Monitor and support the delivery of work from electrical engineers, providing support to the Senior Electrician and their management of remote engineers.
• Co-ordinate installations including stock, tools, staffing as well as health & safety requirements.

What we’re looking for

• Ability to work in a fast-paced environment, prioritising and managing multiple initiatives at once to meet deadlines.
• Experience in a customer service or customer support role, preferably in a fast-paced environment.
• Comprehensive computer literacy including proficient use of MS Office tools.
• Excellent Communication: Exceptional verbal and written communication skills with a friendly and professional demeanour, capable of adapting communication style to various customer needs.
• Problem-Solving Abilities: Proven ability to identify customer needs, think critically, and provide appropriate solutions or escalate issues when necessary.
• Experience of installation administration.
• Experience in delivering electrical projects for multiple clients.
• Experience of full project lifecycle from concept, scoping and requirements definition through to successful delivery and closure.

ClearVUE is an equal opportunities employer. We are committed to actively promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. A copy of our Diversity, Equity and Inclusion Policy is available on request.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Services for Renewable Energy

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