Installations Assistant

JR United Kingdom; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a pioneering environmental consultancy focused on data-driven net-zero strategies. As an Installation Assistant, you'll enhance customer experiences while collaborating with industry experts. Your role will involve understanding client needs, coordinating installations, and ensuring project success. With a commitment to work-life balance and a competitive salary, this position offers a unique opportunity to contribute to sustainability efforts while advancing your career in a supportive environment.

Benefits

Enhanced annual leave

Work-life balance

Industry-leading compensation package

Career progression opportunities

Qualifications

• Experience in customer service or support roles.
• Ability to manage multiple initiatives in a fast-paced environment.

Responsibilities

• Engage with customers for pre-installation surveys and installations.
• Monitor and support delivery of work from electrical engineers.

Skills

Customer Service

Communication Skills

Problem-Solving

Project Management

Computer Literacy

Tools

MS Office

Job description

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ClearVUE. Business is a leading environmental and energy consultancy, driven by a commitment to data-driven net-zero strategies. Our mission involves collaborating with companies across diverse sectors to formulate and implement carbon reduction and energy efficiency strategies within the broader context of their ESG initiatives. Through advanced energy and carbon assessments, coupled with strategic planning and implementation services, supported by cutting-edge infrastructure technology, we’re pioneering revolutionary solutions to help businesses reduce their environmental impact incrementally.

What’s in it for you?

• Industry-leading compensation package: Negotiable base salary of £25,000 - £30,000 (DoE).
• Make a difference: Your work will contribute to limiting the increase in global temperatures by helping businesses reduce carbon emissions and improve their sustainability.
• Learn from industry-leading experts: We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there.
• Work-life balance: No late finishes – keep your plans with friends and family.
• Enhanced annual leave including additional time off in December (incentivised)

What is the job about?

As the Installation Assistant you will play a crucial role in enhancing the overall customer experience and fostering long-term relationships with our clients. Your primary responsibility will be to engage with customers and staff to facilitate the pre-installation survey and subsequent installation itself including completion of all associated paperwork.

What exactly will you do?

• Understanding clients’ requirements and build installation plans that suit their needs.
• Scope projects and provide detailed plans and options for implementation (including pricing).
• Monitor and support the delivery of work from electrical engineers, providing support to the Senior Electrician and their management of remote engineers.
• Co-ordinate installations including stock, tools, staffing as well as health & safety requirements.

What we’re looking for

• Ability to work in a fast-paced environment, prioritising and managing multiple initiatives at once to meet deadlines.
• Experience in a customer service or customer support role, preferably in a fast-paced environment.
• Comprehensive computer literacy including proficient use of MS Office tools.
• Excellent Communication: Exceptional verbal and written communication skills with a friendly and professional demeanour, capable of adapting communication style to various customer needs.
• Problem-Solving Abilities: Proven ability to identify customer needs, think critically, and provide appropriate solutions or escalate issues when necessary.
• Experience of installation administration.
• Experience in delivering electrical projects for multiple clients.
• Experience of full project lifecycle from concept, scoping and requirements definition through to successful delivery and closure.

ClearVUE is an equal opportunities employer. We are committed to actively promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. A copy of our Diversity, Equity and Inclusion Policy is available on request.