Installation Planner

Howdens; Derby; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading company is seeking an Installation Planner for their site in Normanton, West Yorkshire. The role involves coordination of installations, management of customer queries, and collaboration with a dynamic team. Ideal candidates will thrive in a collaborative environment and show exceptional customer service skills.

Benefits

Competitive salary, bonus, and benefits package

Pension plan with company contribution up to 12%

Free on-site parking

Free lunch at canteen

Friendly and supportive environment with recognition

Qualifications

• Ability to communicate across different levels within the business and remain calm.
• Collaborative team player in customer service.
• Capacity to resolve challenging customer queries.

Responsibilities

• Coordinate all field-based activities including managing contractors' diary.
• Book templates, installations, and manage customer queries.
• Assist with allocation of installation times for the teams.

Skills

Communication

Customer service

Team collaboration

Job description

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Location | Normanton (On site)

Contract Type | Full-Time – Permanent

Shift | Monday - Friday, one week 9am-5 pm, one week 8am-4pm

Howdens is looking for an installation planner to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. This is an exciting opportunity that will contribute to our continued success and will enable us to deliver our forecasted growth and extend our service to our customers.

Reporting to the Planning and Customer Services Manager, you will be the main point of contact for the bookings of templates, installations, and visits. You will be responsible for the day-to-day coordination of all field-based activities and creating production plans working within our SLA’s.

What You Will Be Doing As An Installation Planner

• Responsible for the coordination of all field-based activities including managing the sub-contractor’s diary and assisting with allocating and confirming times with the installations team and customers
• Booking templates, installations, remakes and remedials
• Assist with allocating collection times for the installation teams
• Managing the planning inbox and dealing with customer queries in a timely and professional manner
  
  

What do you need to qualify for the Installation Planner:

• The ability to communicate across different levels within the business and remain calm under pressure
• Able to work collaboratively as part of the wider customer service team
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind
  
  

What Can We Offer You As An Installation Planner

• Competitive salary, bonus, and benefits package
• Pension plan with a company contribution of up to 12%
• Free on-site parking
• Free lunch at our on-site canteen
• A friendly and supportive environment offering exceptional reward and recognition
  
  

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.2bn, and we have an ambitious growth agenda.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

How To Apply

We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you. When you apply, you will need to attach a CV for this Installation Planner role.

When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email [e-mail] with the job title and location, and we will be happy to help you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials, Retail, and Design Services

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