Installation & Maintenance Technician (Customer Engineering)

Air Products; Manchester; On-site; GBP 28,000 - 42,000; Full time

Job summary

Air Products is seeking Installation and Service Technicians to deliver maintenance services across the North West. You'll perform hands-on mechanical work, inspections and compliance activities, handling equipment installation and decommissioning, and assisting onsite project teams with commissioning.

You will work with cryogenic gear, pumps and high-pressure systems, liaising with customers for access and safety approvals, while using ServiceMax and ERP tools to manage work orders and

Qualifications

• Recognised apprenticeship in instrumentation, electrical or mechanical engineering, or equivalent experience.
• Good education in Maths and English (Grade C or above).
• Full UK Driving Licence is essential.
• Experience with pressurised systems (PSSR 2000) is desirable.
• Fabrication/brazing/welding skills are desirable.
• Customer-facing experience and clear communication are required.
• Field-based installations and maintenance experience preferred.

Responsibilities

• Install and remove equipment on customer sites and perform preventive maintenance.
• Troubleshoot, repair, and inspect mechanical and instrumentation systems.
• Carry out statutory and non-statutory maintenance on schedule.
• Support commissioning/decommissioning activities for projects.
• Maintain accurate service documentation and records.
• Adhere to BSP safety processes and customer safety procedures.
• Liaise with customers for site access and job readiness.
• Operate ServiceMax and WorkDay for work order management where required.
• Travel across the North West and work in diverse environments.
• Collaborate with internal teams to secure Safe to Fill authorisations.

Skills

Communication

Problem-solving

Independence

Customer-facing

Flexibility

Travel readiness

Education

Engineering apprenticeship/HNC/NVQ Level 3

Maths and English (Grade C+)

Tools

SAP

ServiceMax

PDA usage

Job description

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What's Possible

We are looking for Installation and Service Technicians to deliver maintenance services to customer installations across the North West. These services include hands-on mechanical work, periodic inspections, and legally required compliance activities. Work will range from small-scale leisure cylinder accounts to complex, high-volume operational customers.

You will be responsible for installation and removal of equipment, troubleshooting, repair work, preventive maintenance, legal (PSSR) inspections, and supporting onsite project teams with commissioning/decommissioning activities.

You will work on diverse applications, primarily cryogenic equipment, pumps, motors, and high-pressure systems involving gases such as hydrogen, oxygen, nitrogen, argon, and CO₂. Industries served include manufacturing, leisure, food processing, medical applications, and hydrogen for mobility (H2fM).

Key Responsibilities

• Full engagement in Basic Safety Process (BSP) activities, including attendance at BSP LII Sequential Safety Meetings and completion of daily/monthly BSP tasks.
• Adherence to customer-specific safety protocols and procedures.
• Ensure safe operation and legal compliance of sites.
• Execute statutory and non-statutory maintenance in a timely manner.
• Respond promptly to unplanned corrective maintenance.
• Maintain accurate documentation of all work performed.
• Maintain installed instrumentation (pressure, temperature, flow, level, gas detection).
• Service safety devices (pressure relief valves, bursting discs).
• Maintain shutdown systems, control valves, and pneumatic control systems.
• Support commissioning/decommissioning activities for projects.
• Provide verbal and in-person support for external customers and internal operational plants.
• Liaise with customers for site access and job readiness.
• Collaborate with internal teams for installation approvals and "Safe to Fill" processes.
• Demonstrate discipline in using tools such as ServiceMax and WorkDay for work order management.

Requirements & Qualifications

• Recognised Instrument, Electrical, or Mechanical Apprenticeship and/or HNC or NVQ Level 3 in Engineering discipline, or equivalent industry experience.
• Good standard of education including Mathematics and English (Grade C or above).
• Full UK Driving Licence (essential).
• Experience with Pressurised Systems (PSSR 2000 compliance) - desirable.
• Skills in brazing, welding, or fabrication - desirable.Excellent communication and interpersonal skills with proven customer-facing experience.
• Field-based experience in installations and maintenance activities.
• Mechanical, piping, instrumentation, or fitter background.
• Familiarity with ERP platforms (e.g., SAP, ServiceMax) and PDA usage.
• Ability to work cross-functionally in multi-disciplined teams.
• Proactive, self-motivated, and able to work independently.
• Strong problem-solving skills and ability to work under pressure.
• Flexible and adaptable to changing priorities; willingness to work extended hours when required.
• Ability to travel frequently and work remotely.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what's possible and generate a cleaner future for our customers, our communities, and the world.