Installation & Maintenance Technician (Customer Engineering)

Air Products; Liverpool; On-site; GBP 28,000 - 42,000; Full time

Job summary

Air Products is hiring Installation and Service Technicians to deliver maintenance services across the North West. You will perform installation/removal of equipment, troubleshooting, preventive maintenance, and compliance tasks on cryogenic systems and high-pressure gas equipment.

Responsibilities include safety compliance, documentation, and support for commissioning and decommissioning projects. You will travel frequently, work with multiple teams, and utilise ERP systems such as SAP and

Qualifications

• Recognised Instrument, Electrical, or Mechanical Apprenticeship and/or HNC or NVQ Level 3 in Engineering discipline, or equivalent industry experience.
• Good standard of education including Mathematics and English (Grade C or above).
• Full UK Driving Licence (essential).
• Experience with Pressurised Systems (PSSR 2000 compliance) – desirable.

Responsibilities

• Full engagement in Basic Safety Process (BSP) activities, including attendance at BSP LII Sequential Safety Meetings and completion of daily/monthly BSP tasks.
• Adherence to customer‑specific safety protocols and procedures.
• Ensure safe operation and legal compliance of sites.
• Execute statutory and non‑statutory maintenance in a timely manner.
• Respond promptly to unplanned corrective maintenance.
• Maintain accurate documentation of all work performed.
• Maintain installed instrumentation (pressure, temperature, flow, level, gas detection).
• Service safety devices (pressure relief valves, bursting discs).
• Maintain shutdown systems, control valves, and pneumatic control systems.
• Support commissioning/decommissioning activities for projects.
• Provide verbal and in‑person support for external customers and internal operational plants.
• Liaise with customers for site access and job readiness.
• Collaborate with internal teams for installation approvals and “Safe to Fill” processes.
• Demonstrate discipline in using tools such as ServiceMax and WorkDay for work order management.

Skills

Customer-facing experience

Communication skills

Problem-solving

Self-motivated

Able to travel

Independent working

Education

Engineering qualification (Apprenticeship, HNC/NVQ3)

Maths and English GCSEs

Full UK Driving Licence

Tools

ServiceMax

PDA usage

SAP

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible

We are looking for Installation and Service Technicians to deliver maintenance services to customer installations across the North West. These services include hands‑on mechanical work, periodic inspections, and legally required compliance activities. Work will range from small‑scale leisure cylinder accounts to complex, high-volume operational customers.

You will be responsible for installation and removal of equipment, troubleshooting, repair work, preventive maintenance, legal (PSSR) inspections, and supporting onsite project teams with commissioning/decommissioning activities.

You will work on diverse applications, primarily cryogenic equipment, pumps, motors, and high-pressure systems involving gases such as hydrogen, oxygen, nitrogen, argon, and CO₂. Industries served include manufacturing, leisure, food processing, medical applications, and hydrogen for mobility (H2fM).

Key Responsibilities

• Full engagement in Basic Safety Process (BSP) activities, including attendance at BSP LII Sequential Safety Meetings and completion of daily/monthly BSP tasks.
• Adherence to customer‑specific safety protocols and procedures.
• Ensure safe operation and legal compliance of sites.
• Execute statutory and non‑statutory maintenance in a timely manner.
• Respond promptly to unplanned corrective maintenance.
• Maintain accurate documentation of all work performed.
• Maintain installed instrumentation (pressure, temperature, flow, level, gas detection).
• Service safety devices (pressure relief valves, bursting discs).
• Maintain shutdown systems, control valves, and pneumatic control systems.
• Support commissioning/decommissioning activities for projects.
• Provide verbal and in‑person support for external customers and internal operational plants.
• Liaise with customers for site access and job readiness.
• Collaborate with internal teams for installation approvals and “Safe to Fill” processes.
• Demonstrate discipline in using tools such as ServiceMax and WorkDay for work order management.

Requirements & Qualifications

• Recognised Instrument, Electrical, or Mechanical Apprenticeship and/or HNC or NVQ Level 3 in Engineering discipline, or equivalent industry experience.
• Good standard of education including Mathematics and English (Grade C or above).
• Full UK Driving Licence (essential).
• Experience with Pressurised Systems (PSSR 2000 compliance) – desirable.
• Skills in brazing, welding, or fabrication – desirable.
• Excellent communication and interpersonal skills with proven customer‑facing experience.
• Field‑based experience in installations and maintenance activities.
• Mechanical, piping, instrumentation, or fitter background.
• Familiarity with ERP platforms (e.g., SAP, ServiceMax) and PDA usage.
• Ability to work cross‑functionally in multi‑disciplined teams.
• Proactive, self‑motivated, and able to work independently.
• Strong problem‑solving skills and ability to work under pressure.
• Flexible and adaptable to changing priorities; willingness to work extended hours when required.
• Ability to travel frequently and work remotely.

Founded in 1940, Air Products is a world‑leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.