Insolvency Support Specialist - Trainee

BTG; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Option to Buy Holidays

Professional Qualification Support

Enhanced maternity and paternity leave

Social events throughout the year

24/7 Access to virtual GP + Mental Health Support

Job summary

BTG in Sheffield is seeking a professional to support experienced colleagues in managing personal insolvency cases. This role involves assisting with incoming communications, drafting correspondence, and maintaining accurate client records. Ideal candidates will possess strong communication skills, attention to detail, and a willingness to learn. The position offers various perks such as a company pension and professional qualification support, contributing to a positive working environment focused on empathy and problem-solving.

Qualifications

• Strong communication and customer service skills, with the ability to build trust.
• Proactive, organized, and comfortable managing multiple tasks.
• High attention to detail when handling sensitive financial information.
• Resilient, calm under pressure, and able to handle sensitive conversations professionally.

Responsibilities

• Support experienced colleagues in managing personal insolvency cases such as bankruptcies and IVAs.
• Assist in managing and organizing incoming emails and phone calls.
• Draft and send correspondence to support client engagement.
• Maintain accurate client and creditor records.
• Communicate with clients, creditors, and other stakeholders.
• Gather financial information and assist in preparing reports.

Education

GCSE Maths and English (grade 4–9 or equivalent)

Job description

BTG in Sheffield is seeking a professional to support experienced colleagues in managing personal insolvency cases. This role involves assisting with incoming communications, drafting correspondence, and maintaining accurate client records. Ideal candidates will possess strong communication skills, attention to detail, and a willingness to learn. The position offers various perks such as a company pension and professional qualification support, contributing to a positive working environment focused on empathy and problem-solving.