Engineer - End User Computing

FCDO Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Civil Service Pension

On-site gym, nursery, café and dining

Interest-free season ticket and bike

Job summary

FCDO Services in London seeks an Engineer End User Computing to ensure seamless operation of end-user services. Based at King Charles Street, this on-site role manages the lifecycle of incidents and requests and communicates progress to customers, guiding workarounds when needed.

You will work on-site with hardware, configure secure devices, apply standards, and support ongoing ITIL/Agile practices while contributing to professional development and the organisation's mission.

Qualifications

• Experience in end-user computing in secure or enterprise environments.
• Knowledge of ITIL framework and Agile practices is desirable.
• Certification in Microsoft fundamentals and Level 3 IT qualification or equivalent required.

Responsibilities

• Manage lifecycle of all service-raised incidents and requests for end-user devices.
• Provide on-site hardware/software troubleshooting and problem resolution.
• Escalate faults to service desk, incident and problem managers as needed.
• Configure and secure managed devices, ensure optimal performance and documentation.

Skills

End-user support

Troubleshooting

On-site support

Agile methodologies

Education

Level 3 Information Communication Technician or equivalent

Microsoft Fundamentals certification

Tools

Windows 10/11

Microsoft 365

Apple iOS

ServiceNow

Microsoft Azure

Intune

SCCM

Job description

Apply before 11:55 pm on Sunday 8th November 2026

Reference number: 83755

Contract type: Permanent

Working pattern: Full-time

Location: City of Westminster, London (region), SW1A 2AH

Job summary

Based in King Charles Street. On site role

At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them.

Bringing energy to embassies.

Designing systems that protect.

Realising the power of your skills.

It all matters.

On-site support, organisation-wide productivity

As an Engineer End User Computing, you'll be crucial to the seamless running of technology operations at FCDO Services. This will be achieved through the management of the product life cycle of all service-raised incidents and requests, in support and maintenance of end user services. You'll be responsible for informing customers on progress, and when necessary, advising on workarounds.

Predominantly, you'll work on-site, engaging directly with end-users, on-hand to fix hardware and technical problems as swiftly as possible. You'll need to prioritise tasks based on business needs and dependencies. Importantly, you'll provide resolutions through troubleshooting and diagnosing, as well as escalating faults to service desk, incident and problem managers for their expertise. You'll build and carry out routine (re)configuration and installation of secure managed devices, optimising performance. Throughout, you'll apply agreed methodologies, standards and processes to make and validate decisions. Plus, you'll be responsible for secure disposal of equipment, as well as reviews of high and low-level technical and operational process documentation. Overall, your goal will be to minimize downtime and ensure the productivity of the organisation.

We'd like you to be passionate about maintaining your own professional development and expertise in the latest technologies, to support and grow the business. Sharing and coaching associates on any useful knowledge gained.

Add your IT expertise to our outstanding team

You'll bring Agile and ITIL Foundation level or equivalent experience. This will be matched with Microsoft Fundamentals role-based certification. Plus, Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience.

You're confident working with relevant technologies for FDCO Services, including Windows 10/11, Microsoft365, Apple IOS. Significant experience working with technologies in enterprise and or secure environments has led to the development of a strong technical understanding of hardware, operating systems and software. You remain composed and effective in high-pressure, fast-paced environments.

The following would be nice to see: experience working within ITIL environments, Microsoft role-based certification - Microsoft Associate, use of ServiceNow, Microsoft Azure, Intune & SCCM and a knowledge of relevant components, devices, processes, and protocols.

Discover the support you need to grow your career further

But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a Carer Confident workplace. And it's how you know you're joining an inspiring, inclusive organisation.