Insights Consultant

brandwatch; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Healthcare cash plan

Gym subsidy

Cycle to Work

Eye care test

Job summary

Cision is seeking an Insights Consultant to manage a portfolio of client accounts, build strong relationships, and ensure customers receive maximum value from their insights programmes. You will collaborate with Rapid Intelligence and Media Intelligence teams to deliver accurate, insightful outputs and maintain high editorial standards.

The role emphasizes client retention, renewals, and strategic partnership development, with opportunities to influence across internal teams and drive growth.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Strong written and verbal communication skills.
• Proven ability to manage stakeholders and build client relationships.
• Excellent attention to detail and problem-solving abilities.
• Ability to analyse data and draw actionable insights.

Responsibilities

• Manage a portfolio of client accounts and act as the main point of contact.
• Support client renewals and contribute to proposals and SOWs.
• Coordinate with internal teams to deliver high-quality insights and services.
• Identify risks and opportunities to support retention and upsell.
• Deliver editorial support and ensure outputs meet client expectations.

Skills

Written communication

Verbal communication

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office / Google Workspace

CRM / client liaison tools

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The role

As an Insights Consultant, you will be responsible for managing a portfolio of client accounts, building strong relationships, and ensuring customers receive maximum value from their insights programme. Acting as the main point of contact, you will work closely with clients to understand their business objectives, provide strategic guidance, resolve challenges, and identify opportunities to strengthen the partnership.

You will collaborate with our Rapid Intelligence and Media Intelligence teams to ensure deliverables are accurate, insightful, and aligned with client expectations. By coordinating internal stakeholders and maintaining high editorial and service standards, you will play a key role in delivering an excellent customer experience.

You will also develop a strong understanding of each client's evolving needs, proactively identifying risks and growth opportunities, and sharing these insights with internal stakeholders to support client retention, renewals, and upsell opportunities.

Duties and responsibilities :

The role is defined, but not limited to, the following:

Client & Account Management

• Build and maintain strong, trusted relationships with clients, acting as a strategic partner and helping them achieve their business goals through Cision Insights solutions.
• Manage regular communication with client teams via email, phone, and occasional in-person meetings to understand their needs, align on service expectations, and ensure a high-quality customer experience.
• Act as the link between clients and internal teams, identifying and resolving issues quickly, whether related to service delivery, editorial quality, or contractual requirements.
• Collaborate with teams across Cision to ensure clients receive a seamless experience across all areas of the business.

Contract Management & Commercial Support

• Support client renewals by managing account information, tracking service scope, and contributing to proposals, statements of work (SOWs), and contract documentation.
• Identify opportunities to strengthen client relationships, support retention, and contribute to account growth through renewals and upsell opportunities.
• Partner with internal stakeholders to proactively identify client risks, opportunities, and actions required to support long-term success.

Insights Delivery & Editorial Support

• Develop a strong understanding of Cision Insights delivery processes and support client projects through research, writing, editing, and quality checks where required.
• Work collaboratively with delivery teams to ensure insights and outputs meet client expectations and maintain high editorial standards.
• Support ad-hoc client requests and help resolve delivery challenges when needed.

Essential Skills and Experience:

• Bachelor's degree or equivalent experience.
• Experience in PR, communications, journalism, English, marketing, or a related field is desirable.
• Strong written and verbal communication skills, with the ability to create clear, accurate, and engaging content.
• Excellent attention to detail and commitment to delivering high-quality work.
• Strong presentation and stakeholder management skills, with the ability to communicate effectively with clients and senior stakeholders.
• Experience building relationships, influencing stakeholders, and resolving client challenges in a customer-facing environment.
• Strong analytical and problem-solving skills, with the ability to identify issues and develop practical solutions.
• A proactive, self-motivated approach with the ability to work independently, prioritise tasks, and know when to seek support.

What do we offer

Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program
• BenefitHub (Retail discounts)