Insight Executive

Close Brothers

Greater London

Hybrid

GBP 42,000 - 62,000

Full time

19 hours ago

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Job summary

Close Brothers is seeking a capable researcher to join the Technology Product Team. You will support the generation, analysis and communication of insight that informs decisions and improves customer and partner experiences across the Group.

Hybrid working available, with a balance between office and remote work. Experience delivering qualitative, quantitative or UX research, developing interview guides and surveys, and turning findings into actionable outputs for stakeholders is essential.

Qualifications

Supported or delivering qualitative, quantitative or UX research activities.
An ability to develop research materials, including interview guides, questionnaires and surveys.
Worked on survey-based research or measurement programmes, such as NPS, brand tracking, customer experience or partner experience surveys.
An ability to collate, prepare and handle data appropriately to support research planning, segmentation and insight generation.
Clear written and verbal communication skills, with the ability to turn findings into concise outputs for different audiences.

Responsibilities

Promote the delivery of multi-method research programmes, including those commissioned to third-party agencies
Contribute to high-quality externally delivered research, ensuring outputs address the established objectives and business needs.
Build effective relationships with insight partners and suppliers, supporting consistent and high-quality delivery.
Promote the effective use and development of insight tools, methodologies and platforms.
Generate and convey clear, actionable insight that links customer and partner needs with business objectives.
Work collaboratively with colleagues and stakeholders to strengthen the use of insight in decision-making.
Champion customer-centric and evidence-based thinking through day-to-day work and stakeholder interactions.
Follow all relevant governance, risk and compliance requirements when conducting research and handling information.

Job description

Overall Summary

At Close Brothers we welcome applications from people of all backgrounds, including those without previous financial services experience. We encourage you to apply even if you don’t meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop.

Overall Summary

Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job may not always be available full-time. Our aim is to facilitate requests wherever possible and managers will consider them on an individual basis.

Join the Close Brothers Technology Product Team where you will support the generation, analysis and communication of insight that informs decisions and improves customer and partner experiences across the Group.

Working as part of the Experience Strategy & Design team our ideal team member will have previous experience in supporting the delivery of internal and agency-led research projects, helping to develop research materials, analysing findings and ensuring activities are completed to a high standard, on time and within budget with excellent organisation skills.

Responsibilities

Promote the delivery of multi-method research programmes, including those commissioned to third-party agencies
Contribute to high-quality externally delivered research, ensuring outputs address the established objectives and business needs.
Build effective relationships with insight partners and suppliers, supporting consistent and high-quality delivery.
Promote the effective use and development of insight tools, methodologies and platforms.
Generate and convey clear, actionable insight that links customer and partner needs with business objectives.
Work collaboratively with colleagues and stakeholders to strengthen the use of insight in decision-making.
Champion customer-centric and evidence-based thinking through day-to-day work and stakeholder interactions.
Follow all relevant governance, risk and compliance requirements when conducting research and handling information.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Supported or delivering qualitative, quantitative or UX research activities.
An ability to develop research materials, including interview guides, questionnaires and surveys.
Worked on survey-based research or measurement programmes, such as NPS, brand tracking, customer experience or partner experience surveys.
An ability to collate, prepare and handle data appropriately to support research planning, segmentation and insight generation.
Clear written and verbal communication skills, with the ability to turn findings into concise outputs for different audiences.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Worked in a research, insight, customer experience, UX or marketing environment.
Worked with research agencies or third-party suppliers.
A familiarity with Voice of Customer platforms, survey tools or recurring experience measurement programmes.
A familiarity with financial services or regulated environments.
Worked in a relevant discipline such as psychology, social sciences, marketing, research, customer experience, UX, business or a related field.

As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 2,600 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Find out about careers at Close Brothers:

https://www.closebrothers.com/careers

Read colleagues’ testimonials:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

Our benefits package is outlined here:

https://www.closebrothers.com/employee-benefits

Find out about our commitment to an inclusive work environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

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