Inside Sales Specialist

New Forest Ice Cream; New Forest; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a passionate team at a family-run ice cream business located in the scenic New Forest! As an Inside Sales Specialist, you will play a vital role in enhancing customer experiences while working in a supportive office environment. This position offers the chance to engage with customers, upsell products, and re-engage lapsed accounts, ensuring no two days are the same. With a focus on quality and care, this innovative firm is dedicated to delivering delightful products across the UK. Embrace this opportunity to develop your career in sales with a company that values its team and offers genuine growth potential.

Benefits

Staff Discount

Employer Pension Scheme

Career Development Opportunities

Qualifications

• Previous inside sales or customer service experience is essential.
• Confident and outgoing personality with strong communication skills.

Responsibilities

• Handle inbound customer inquiries and process orders efficiently.
• Generate leads and book appointments for the field sales team.

Skills

Inside Sales Experience

Customer Service

Communication Skills

CRM Systems

Persuasive Phone Manner

Education

High School Diploma

Tools

CRM Software

Basic IT Tools

Job description

2 weeks ago Be among the first 25 applicants

Location: Office-based – Lymington, Hampshire

Hours: Monday to Friday, 9am – 5pm

Contract: Full-time, Permanent

Join the Family at New Forest Ice Cream!

We’re an award-winning, family-run ice cream business based in the heart of the New Forest. For over 40 years, we’ve built our reputation on quality, care, and a passion for delivering delicious products across the UK. As we continue to grow, we’re looking for a confident, motivated Inside Sales Specialist to join our friendly office team and help take our customer experience to the next level.

About the Role

This is a brand-new role, perfect for someone who enjoys building relationships, spotting opportunities, and isn’t afraid to pick up the phone. You’ll be speaking to a mix of existing customers, lapsed accounts, and new prospects – no two days will be the same.

Key responsibilities:

·Handling inbound customer enquiries and processing orders

·Calling existing customers to upsell and suggest new products

·Re-engaging with lapsed accounts to reactivate business

·Following up on warm leads that come through via phone and email

·Generating cold leads and booking appointments for the field sales team

·Maintaining and updating the CRM system with accurate contact and order info

·Managing the shared sales inbox and assisting with general admin

We’re looking for someone who:

·Has previous inside sales, telesales or customer service experience (ideally B2B)

·Is confident, outgoing, and doesn’t take “no” for an answer

·Has a persuasive phone manner and excellent communication skills

·Pays attention to detail and knows how to spot an opportunity

·Is comfortable with CRM systems and basic IT tools

·Enjoys working as part of a close-knit, supportive team

·Foodservice or FMCG experience is a bonus, but not essential.

Targets & Progression

You’ll have clear KPIs around:

·Upselling to existing customers

·Reactivating lapsed accounts

·Lead and appointment generation for the field sales team

·We’ll provide full training from our National Sales Manager and Operations Manager, and there’s genuine potential to grow into a field sales position in the future — with a company car provided.

Salary & Perks

·Staff discount on our full range of products

·Employer pension scheme

·Career development opportunities in a growing business

New Forest Ice Cream is proudly independent and family-run, supplying everything from local cafes to national attractions. Our values are rooted in quality, service, and care — for our customers, our team, and our products. We’re a tight-knit bunch with a genuine passion for what we do, and we’d love for you to be part of it.

Ready to bring your energy and enthusiasm to the table?

Apply today and help us scoop up new opportunities — one call at a time.

All applications will be reviewed after the deadline on 9 th May.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Manufacturing

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