Inside Sales Representative

U.S. Electrical Services, Inc.; Plymouth; On-site; Full time

Job summary

U.S. Electrical Services, Inc. is seeking an Inside Sales Representative to join their team in Plymouth. The role involves processing customer orders, providing product information, and supporting outside sales personnel. Ideal candidates will have strong sales and customer service skills, along with a high school diploma and relevant experience.

Benefits

Medical, Dental, Vision, Rx coverage

Paid Parental Leave

TeleMedicine

Matching 401(k)

Company-paid Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Qualifications

• Motivated team player with a positive attitude.
• Proven ability to collaborate effectively.
• Experience in customer service and sales.

Responsibilities

• Process telephone orders and quotes.
• Assist outside sales personnel with transactions.
• Establish and maintain customer relationships.

Skills

Sales aptitude

Customer service

Communication skills

Problem-solving

Education

High school diploma

Tools

Microsoft Office

Solar ERP

Job description

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U.S. Electrical Services, Inc. provided pay range

This range is provided by U.S. Electrical Services, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $35.00/hr

Empower your Future at the Nation’s Largest Independent Electrical Distributor!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150 M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

Electrical Wholesalers Inc., an affiliate of USESI, is seeking a motivated and enthusiastic Inside Sales Associate to join our team. This position will be located in our Plymouth, MA location.

Function

Primarily responsible for interfacing with customers to process orders and inquires through quoting product prices, providing delivery specifications and payment terms and by offering substitute products where applicable. May be assigned to one or more sales representatives, providing sales support and customer service for specific customers.

Duties & Responsibilities

• Processes telephone orders by quoting product, prices, delivery specifications and payment terms and by offering substitute products where appropriate.
• Assist with the counter sales team as needed.
• Assists outside sales personnel by processing priority transactions.
• Establishes and maintains customer relationships, communications with customers and co-workers to provide technical information.
• Participates in training opportunities to enhance and maintain personal and product knowledge.
• Gains familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods.
• Performs project management on job quotes and open orders.
• Provides follow-up for customer quotes and lost sales.
• Keep queues as clean as possible and up to date.
• After successful completion of the training period and with management’s approval, the role can change to a hybrid environment.
• Other duties as assigned by manager.
  
  

Skills & Qualifications

• Motivated and dependable team player with a positive attitude and a strong desire to contribute to organizational success and customer satisfaction.
• Proven ability to collaborate effectively with colleagues, support team efforts, and maintain a solutions-oriented mindset.
• Strong sales and customer service aptitude, with a commitment to helping customers succeed while enjoying the process.
• Skilled in identifying and resolving issues, knowing when to seek assistance, and proactively escalating concerns to supervisors when needed.
• Experience working with credit departments to address customer credit matters professionally.
• Open and honest communicator regarding personal goals and team objectives.
• Effective verbal and written communication skills.
• Able to prioritize tasks in a fast-paced, multi-tasking environment and consistently meet deadlines.
• Working knowledge of Microsoft Office; familiarity with Solar ERP is a plus.
• Quick learner of vendor lighting, gear products, and related software, with the ability to apply knowledge in a practical setting.
• High school diploma with a minimum of 2 years of related experience.
• Physically capable of lifting and transporting materials up to 25 lbs. regularly, with occasional lifting beyond that weight.
  
  

Benefits

At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft
  
  

If you are unable to complete the online application due to a disability, contact the Walters Recruiting Team to ask for an accommodation or an alternative application process.

USESI is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member, age, disability, sexual and gender orientation, genetic information or any other legally protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Walters’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wholesale

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