Inside Sales Representative

Confidential; Manchester, Salford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Confidential in Eccles is hiring an Inside Sales Representative to manage inbound enquiries, qualify leads and support customers within the EMEA commercial team. This is a varied role focusing on sales support and relationship building, with close collaboration across the wider sales function.

You will handle inbound enquiries, update the CRM, coordinate sample requests and help identify new commercial opportunities.

Qualifications

• 2–5 years' experience in inside sales, customer service, sales administration or commercial support.
• Excellent written and verbal communication skills.
• Strong organisational skills and excellent attention to detail.
• A customer-focused approach with a genuine interest in building relationships.
• Experience using a CRM system such as Salesforce, Dynamics, HubSpot or similar.
• A proactive approach with the ability to spot opportunities and follow things through.
• Confident using Microsoft Office, particularly Excel, Outlook, PowerPoint and Teams.

Responsibilities

• Respond to inbound sales enquiries from the website, marketing campaigns, trade shows and other lead-generation channels.
• Qualify new leads by understanding customer requirements, applications, volumes and timescales.
• Follow up with prospective customers and keep lead activity up to date on the CRM.
• Build and maintain strong customer relationships.
• Coordinate customer sample requests from initial enquiry through to delivery.
• Work closely with internal teams to ensure customer requests are handled efficiently.
• Track sample deliveries and follow up with customers to gather feedback.
• Identify potential new commercial opportunities.
• Act as the first point of contact for general customer enquiries.
• Provide customers with product information, documentation and availability details.
• Support the sales team with quotes, CRM updates, pricing, opportunity tracking and reporting.
• Prepare reports, presentations and dashboards for management.
• Maintain accurate customer and opportunity records.
• Support marketing and sales campaigns.
• Identify opportunities to improve processes and the customer experience.

Skills

Communication skills

Organisational skills

Customer-focused

Proactive

CRM usage

Tools

Salesforce

Dynamics

HubSpot

Excel

Outlook

PowerPoint

Teams

Job description

Inside Sales Representative

Location: Eccles - fully office based
Salary: £30,000-£40,000 DOE + 5-10% of base salary
Contact: Perm
Hours: Mon-Fri (Full Time)

We're working with a well-established business in Eccles that is looking for an Inside Sales Representative to join its EMEA commercial team. This is a varied role where you'll be responsible for managing inbound enquiries, qualifying new leads, supporting customers and working closely with the wider sales team to identify new commercial opportunities.

Job Spec:

• - Responding to inbound sales enquiries from the website, marketing campaigns, trade shows and other lead-generation channels
• - Qualifying new leads by understanding customer requirements, applications, volumes and timescales
• - Following up with prospective customers and keeping lead activity up to date on the CRM
• - Building and maintaining strong customer relationships
• - Coordinating customer sample requests from initial enquiry through to delivery
• - Working closely with internal teams to ensure customer requests are handled efficiently
• - Tracking sample deliveries and following up with customers to gather feedback
• - Identifying potential new commercial opportunities
• - Acting as the first point of contact for general customer enquiries
• - Providing customers with product information, documentation and availability details
• - Supporting the sales team with quotes, CRM updates, pricing, opportunity tracking and reporting
• - Preparing reports, presentations and dashboards for management
• - Maintaining accurate customer and opportunity records
• - Supporting marketing and sales campaigns
• - Identifying opportunities to improve processes and the customer experience

Person Spec:

• - 2-5 years' experience in inside sales, customer service, sales administration or commercial support
• - Excellent written and verbal communication skills
• - Strong organisational skills and excellent attention to detail
• - A customer-focused approach with a genuine interest in building relationships
• - Experience managing multiple priorities and working to deadlines
• - Confident using Microsoft Office, particularly Excel, Outlook, PowerPoint and Teams
• - Experience using a CRM system such as Salesforce, Dynamics, HubSpot or similar
• - Comfortable working collaboratively with different internal teams
• - Previous B2 B or commercial experience would be beneficial
• - A proactive approach with the ability to spot opportunities and follow things through