Inside Sales Coordinator

Fernox; Woking; On-site; GBP 35,000 - 50,000; Full time

Job summary

Fernox is seeking an Inside Sales Coordinator to enhance regional sales operations and improve customer relations. This role involves coordinating sales processes, utilizing excellent communication to support customers and sales teams, and ensuring optimal service level. The ideal candidate will have prior experience in sales or customer service, be a team player, and possess strong communication skills.

Benefits

Competitive base salary

Performance related bonus

Matched pension (up to 8%)

Private medical insurance

Life Assurance at four times base salary

25 days annual leave plus Public Holidays

Qualifications

• Experience in internal sales or equivalent customer service role.
• Excellent communication and negotiation skills required.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Co-ordinate orders, queries, and complaints for optimal customer service.
• Maintain and increase business through proactive customer contact.
• Assist management with specific merchant requests and reporting.

Skills

Excellent communication skills

Negotiation skills

Teamwork

Solution-oriented approach

Fluent English

Additional languages

MS Office

ERP systems knowledge

Education

A Level standard

Job description

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Business Unit: MEIS

Division: Fernox - Business

Challenge Yourself and Impact the Future!

Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables and diagnostic testing services. Fernox has pioneered the development of energy efficient products both for traditional and renewable technology in domestic and commercial applications. The business is committed to a progressive Research and Development programme and has invested in an extensive in-house R&D team of scientists a based in the UK, US and India. Its operating headquarters are located in Woking, UK with manufacturing facilities in the UK and Europe and offices in France, Germany, Italy, Belgium, Netherlands, Hungary, People’s Republic of China and the US, with plans to expand further into Eastern Europe and Asia. Fernox operates as a subsidiary business of MacDermid Enthone Industrial Solutions, a global diversified producer of high technology specialty products and a provider of technical services, and is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

Who are we looking for?

Our ideal candidate will ensure the smooth operation of regional Fernox sales activities, monitoring and analysing customer buying patterns and trends, maintaining warehouse

stock levels, providing technical help to local customers, getting involved in and supporting local marketing activities, and liaising with commercial, technical and marketing projects.

What will you be doing?

• Co-ordinate all orders, queries and complaints to ensure that Fernox delivers the highest possible customer service standards
• Actively maintain and increase the Fernox business through proactive telephone contact with the customer base, and participate in regular telesales projects, coordinated with management and assist the regional sales team in meeting targets
• Assisting management with specific merchant requests, and responding with regular reporting, including EDI (Electronic Data Input) and CMI (Centrally Managed Inventory)
• Along with the sales team ensure the sales desk and phone lines are covered during the opening hours of the sales office
• Process orders and provide business support as appropriate in dealing with working on commercial, technical and marketing projects
  
  
  

Who are you?

Ideally you will have experience within a similar environment, either in an Inside Sales role or Customer Services. You should have excellent communication skills, be a team player and willing to take on a challenge.

You will be educated to at least A Level standard.

What competencies will you need?

• Experience in internal sales or customer service equivalent role
• Excellent communication skills including negotiation skills
• Solution-oriented approach
• Ability to work in a team and good social skills
• Fluent English skills
• Additional languages would be an advantage
• Confident handling of MS Office and good knowledge of ERP systems
  
  
  

We are Offering...

Challenge Yourself and Impact the Future! - We are offering a competitive base salary plus performance related bonus. In addition you will receive a matched pension (up to 8%), private medical insurance, cashplan, Life Assurance at four times base salary plus 25 days annual leave in addition to Public Holidays.

Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Chemical Manufacturing

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