Inside Sales Coordinator

CMA CGM; Liverpool; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary annual bonus

Enhanced pension

Private healthcare

Hybrid working

Job summary

CMA CGM is seeking an Inside Sales Coordinator to support the Sales Manager and team in delivering a comprehensive service to the Short Sea customer base. You will develop new business, manage existing agreements and provide competitive quotations with a customer-centric approach.

As a critical focal point, you will identify opportunities, build leads, and collaborate with internal departments and external agencies to drive growth and customer retention. Hybrid working is available in the UK.

Qualifications

• Experience in a Sales/Business Development/Sales Coordination role (shipping/logistics helpful).
• Proactive, customer-focused service approach with a solutions mindset.
• Strong analytical ability to spot trends and opportunities for growth.
• Excellent communication and relationship-building at all levels, internally and externally.
• Resilient with multiple priorities and tight deadlines in a fast-paced environment.
• Natural problem solver and root-cause analyst with a proactive attitude.
• IT literacy including CRM systems and MS Office applications.

Responsibilities

• Respond to quotation requests and see through to timely resolution.
• Identify opportunities to connect with potential new customers.
• Build and share new leads, markets and trends with the sales team.
• Build rapport with internal teams, Trade/Overseas agencies, and customers.
• Regularly collaborate with Outside sales to share leads and handle enquiries.
• Provide regular commentary on accounts, pipelines and opportunities.
• Update rate matrices to reflect current pricing and terms.
• Maintain customer relationships through proactive contact.
• Support process improvements and best practices.
• Attend external customer visits focusing on key accounts and new business.
• Update CRM with customer data, visits and service requirements.
• Assist in resolving complaints and identify root causes to prevent recurrence.

Skills

Customer service

Analytical skills

Communication

Multi-tasking

IT literacy

Tools

CRM systems

MS Excel

MS PowerPoint

Job description

As our Inside Sales Coordinator, you will work closely with the Sales Manager and wider Sales team. This role will ensure a comprehensive and effective all-round Sales service is provided to the Short Sea Customer base. You will be a critical focal point to develop new business, increase volumes, and manage existing Sales agreements to ensure the best possible results are achieved.

Through a proactive and customer-centric approach, you will be a trusted first point of contact, providing competitive rate quotations to suit the needs of new and existing customers. You will be required to proactively identify opportunities to develop new business and supporting the effective management of existing Customer relationships. This will ensure high levels of business retention and identification of cross-selling opportunities to support business growth.

WHAT YOU'LL BE DOING

• Ensure that customer requirements (e.g. responding to quotation requests and seeing these through to successful resolution) are met in a professional and timely manner.
• Proactively identifying and pursuing opportunities to connect with potential new customers
• Build and provide new leads, markets, trends, to share with wider sales team.
• Build rapport with BDM’s, internal departments, Trade and Overseas agencies, ensuring best outcomes for CMA CGM SSL INEURcustomers.
• Regularly partner with Outside sales team to share leads, support, and handle customer enquiries.
• Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities, gains, lost business, pipelines and any other business.
• Liaise closely with Trade teams to secure competitive pricing to develop volumes.
• Analysis of statistical data, identifying opportunities to develop new business and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
• Regularly and accurately updating rate matrix, to support external Sales teams
• Effectively maintain customer relationships through regular and proactive contact.
• Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.
• Attend external customer visits as required, focusing on Key Accounts and top pipeline opportunities, most importantly new business.
• Updating CRM system with relevant information and data (e.g. Customer data, visits, service requirements), and ensuring all relevant internal departments are updated with key developments.
• Support resolution of customer complaints, whilst seeking to identifying root cause of issues to prevent repeat issues in future.

WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE

• Demonstrate experience in a Sales / Business Development / Sales Coordination environment (Shipping and/or Logistics industry experience would be advantageous)
• Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service to our customers
• Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
• Excellent communication skills, with ability to demonstrate experience of building effective relationships at all levels, both internally and externally.
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
• A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
• Flexibility in your approach, able to respond positively and proactively to differing customer requirements
• Strong IT literacy including inhouse CRM systems as well as MS packages including Excel & PowerPoint.

We offer:

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Hybrid working

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

YOUR CAREER - WHY CMA CGM?

At CMA CGM Group, we Rise in Motion. Your career is always on the move - it grows as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.