Inside Customer Success Executive (4035)

GBG; Chester; On-site; GBP 28,000 - 38,000; Full time

Job summary

GBG is seeking an Inside Customer Success Executive to own, develop and sell into a defined portfolio of accounts while collaborating with Customer Success Directors to support wider activity.

You will maintain a high level of client contact, identify and nurture opportunities, and focus on retaining and expanding revenue within renewal accounts. A proactive, target-driven attitude and strong communication are essential.

Qualifications

• Interest in developing a career in sales in a client-centric, high-activity environment.
• Experience in target-driven/performance-led business is desirable.
• Good communicator, both verbally and in writing.
• Experience in IT/enterprise software is advantageous but not required.
• Detail conscious and reliable with strong business awareness.

Responsibilities

• Speak daily with the external account management team.
• Promote products across the GBG product portfolio.
• Organise meetings with existing and prospective clients.
• Retain and grow the book of renewal accounts.
• Identify risk in renewal accounts and help retain business.
• Work within a target-driven team.
• Qualify incoming marketing sales leads and direct them appropriately.

Skills

Target-driven environment

Client communication

Sales mindset

Account management

Entrepreneurial spirit

Record keeping

Team collaboration

Job description

About GBGEnabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Consumer Services

The team is focused on maintaining and generating revenue against a combined target of £13 million, working with customers across a broad range of sectors including retail, utilities and insurance. Through close collaboration and a strong understanding of customer needs, the team plays a key role in driving growth, supporting retention and delivering commercial success across the Direct EMEA customer base.

Inside Customer Success Executive

The Inside Customer Success Executive will report to the Direct Sales Team Manager and will be primarily focused on owning, developing and selling into a defined portfolio of accounts, while continuing to work closely with Customer Success Directors to support wider customer success activity.

Maintaining a high level of end user client contact, the role will proactively identify, nurture and convert opportunities within their own account base, with responsibility for retaining and growing customer revenue. The role will also build strong working relationships with Customer Success Directors, ensuring effective collaboration on shared customers, renewal activity and account administration where required.

What you will do

• Speaking daily with the external account management team.
• Promoting products across the GBG product portfolio.
• Organising meetings with both existing and prospective clients.
• Retaining and growing the book of existing renewal accounts.
• Identifying risk in the aligned renewal accounts and helping to retain the client’s business.
• Work within a target driven team.
• Qualifying incoming Marketing sales leads, directing as appropriate.

Skills we are looking for

• An individual who is interested in developing a career in sales in a client centric and high activity environment.
• Experience of working within a target driven/performance-led business.
• A good communicator, both orally and written.
• Experience in IT/Enterprise software would be an advantage but not compulsory.
• Detail conscious and committed to keeping accurate and up-to-date records
• A motivated person, who is reliable and driven by success, reward and recognition.
• An individual who can show business and commercial awareness, is entrepreneurial and a strong team player.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.