Inpatient Pathway Administrator

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

South London and Maudsley NHS Foundation Trust is seeking an enthusiastic Inpatient Pathway Administrator to join the Eating Disorder Inpatient team at Maudsley Hospital. The role focuses on providing a professional administration service in a fast-paced ward environment, coordinating referrals, ward rounds and trainee support.

You will help maintain accurate waiting lists, coordinate meetings and minutes, and support recruitment and selection as required.

Responsibilities

• Provide a professional and confidential administration service and development of administrative processes.
• Screen telephone calls, as appropriate.
• Attend and minute meetings.
• Trace patient NHS details via the National Tracing System.
• Organise ward rounds, meetings, interpreters and translation where appropriate.
• Log faults and works with Estates and Facilities Department.

Job description

We are looking for a candidate with proven experience and knowledge of working within a fast-paced, collaborative environment. The successful applicant will play a key role in supporting the ward team, ensuring smooth administrative operations and excellent service delivery.

• Provide a professional and confidential administration service and development of administrative processes.
• Screen telephone calls, as appropriate.
• Ensure daily tasks and on-going workloads are prioritised and completed within deadlines.
• Screen referrals in a timely way.
• Organise ward rounds, meetings, interpreters and translation where appropriate.
• Attend and minute meetings.
• Trace patient NHS details via the National Tracing System.
• Maintain accurate waiting lists.
• Contribute to Health and Safety requirements.
• Support trainees and temporary staff get access to systems.
• Log faults and works with Estates and Facilities Department.
• Assist with monitoring, updating and reporting comprehensive service-related activity data.
• Responsible for checking of correct care options.
• Support with completion of E-roster system.
• Support with recruitment and selection when required.
• Provide cover for admin colleagues, as required.
• Assist with development of patient information and team leaflets.
• Assist in service user and carer feedback surveys.
• Line manage junior admin staff.
• Participate in development and training identified through appraisal and supervision process, and completion of mandatory training., Administrative
• To provide a professional and confidential administration service, to include typing; preparing correspondences; proof reading documents; photocopying; filing; scanning; dealing with post; emails and having access to team members' outlook calendars.
• To assist people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
• To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
• Screening referral within the same working day.
• To book and organise referral screening meetings as required. Liaising with Clinicians and contacting families, referrers and carers.
• Ability to work in an unpredictable pattern, dealing with frequent interruptions.
• Organise the booking of ward rounds, meetings, interpreters and translation of correspondence, where appropriate.
• Attend meetings and produce minutes.
• Trace patient NHS details via the National Tracing System.
• In conjunction with the clinical team, monitor and maintain accurate waiting lists.
• To contribute to the compliance of Health and Safety requirements as requested by management.
• To participate in the preparation of events, conferences and projects.
• Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.
• To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
• Support the management of administrative assistant.
• Assist the service with monitoring, updating and reporting comprehensive service-related activity data.
• Responsible for checking of funding arrangements for all care options within the service.
• Co-ordinate day to day admin support for the service and assist with the development of administrative processes.
• To participate in any training and developmental needs as required by the Ward Manager.
• Support the service wide administrative cover arrangements.
• In conjunction with the Ward Manager complete the service E-roster in a timely manner ensuring that data is collected and submitted.
• Supporting with the recruitment and selection as and when required.

Service Requirements:

• To provide cover for colleagues, as required, within PMOA sites.
• Assist teams with the development of patient information and team leaflets.
• Updating staff competences on e-roster, creating reports from e-roster such as competences, annual leave and sickness
• To assist in service user and carer feedback surveys
• To line manage staff, as required.

Personal Development:

• To participate in development and training identified through the appraisal and supervision process.
• To attend and participate in all identified mandatory training.

Other:

• To ensure all duties are carried out in line with Trust policy.
• To carry out other duties appropriate to the grade as required.
• To keep up-to-date with relevant Trust policies and developments within the NHS, e.g. Business Continuity Plans, Care Quality Commission.

An exciting opportunity has arisen for an enthusiastic and motivated full-time Inpatient Pathway Administrator to join our dynamic Eating Disorder Inpatient team.

The Eating Disorder service is an inpatient unit (currently 16 beds; Gerald Russell Ward) based at the New Douglas Bennett House, Maudsley Hospital accepting local and national referrals for severe and chronic eating disorders.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team atSLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer