Innovation Team Coordinator & Director PA

National Grid; United Kingdom; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

National Grid Electricity Distribution (NGED) invites applications for an Innovation Team Support role. You will provide comprehensive administration, coordinate meetings, manage diaries, travel, and lead on internal and external communications to keep the Innovation team running smoothly.

Based in the West Midlands, South West, East Midlands or Wales with occasional travel to London, the role requires strong organisation, stakeholder engagement and a proactive, discreet approach.

Qualifications

• Strong administration experience in Team Administrator or similar business support role.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication with confidence engaging with stakeholders at all levels.
• High attention to detail with the ability to maintain accurate records and reporting.
• Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook and OneDrive.
• Experience producing or supporting internal and external communications is advantageous.
• Ability to work independently, use initiative and proactively resolve issues.
• Adaptable and resilient, with flexibility to changing priorities and business needs.
• Collaborative team player with a positive, customer-focused, can-do attitude.
• Strong stakeholder management and relationship-building skills.
• Integrity and discretion with confidential information.
• Interest in innovation, communications and engagement; willingness to develop skills.

Responsibilities

• Provide comprehensive administrative support to the Innovation team, ensuring efficient day-to-day operation.
• Coordinate meetings, workshops and team events, including scheduling, logistics, agendas, minutes and actions.
• Manage team administration, including records, training compliance and onboarding for new starters.
• Raise purchase orders, process invoices and provide financial administration support.
• Act as a key contact for the Innovation team mailbox, responding to enquiries and directing communications.
• Support delivery of innovation engagement activities and external events.
• Assist with creation and publication of internal and external communications (intranet, presentations, reports, posts).
• Maintain innovation documentation, systems and collaboration sites, ensuring accuracy.
• Provide dedicated Personal Assistant support to the Director of Innovation (diary, travel arrangements).
• Prepare briefing materials and ensure the Director is supported for meetings/events.
• Build relationships with stakeholders, delivering excellent customer service.
• Identify opportunities to improve team processes and ways of working.
• Handle sensitive information with discretion and integrity.

Skills

Administration

Organisation

Communication

Stakeholder management

Attention to detail

Independent working

Team player

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

OneDrive

Job description

National Grid Electricity Distribution (NGED) invites applications for an Innovation Team Support role. You will provide comprehensive administration, coordinate meetings, manage diaries, travel, and lead on internal and external communications to keep the Innovation team running smoothly.

Based in the West Midlands, South West, East Midlands or Wales with occasional travel to London, the role requires strong organisation, stakeholder engagement and a proactive, discreet approach.