Innovation Team Support

National Grid; United Kingdom; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

National Grid Electricity Distribution (NGED) invites applications for an Innovation Team Support role. You will provide comprehensive administration, coordinate meetings, manage diaries, travel, and lead on internal and external communications to keep the Innovation team running smoothly.

Based in the West Midlands, South West, East Midlands or Wales with occasional travel to London, the role requires strong organisation, stakeholder engagement and a proactive, discreet approach.

Qualifications

• Strong administration experience in Team Administrator or similar business support role.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication with confidence engaging with stakeholders at all levels.
• High attention to detail with the ability to maintain accurate records and reporting.
• Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook and OneDrive.
• Experience producing or supporting internal and external communications is advantageous.
• Ability to work independently, use initiative and proactively resolve issues.
• Adaptable and resilient, with flexibility to changing priorities and business needs.
• Collaborative team player with a positive, customer-focused, can-do attitude.
• Strong stakeholder management and relationship-building skills.
• Integrity and discretion with confidential information.
• Interest in innovation, communications and engagement; willingness to develop skills.

Responsibilities

• Provide comprehensive administrative support to the Innovation team, ensuring efficient day-to-day operation.
• Coordinate meetings, workshops and team events, including scheduling, logistics, agendas, minutes and actions.
• Manage team administration, including records, training compliance and onboarding for new starters.
• Raise purchase orders, process invoices and provide financial administration support.
• Act as a key contact for the Innovation team mailbox, responding to enquiries and directing communications.
• Support delivery of innovation engagement activities and external events.
• Assist with creation and publication of internal and external communications (intranet, presentations, reports, posts).
• Maintain innovation documentation, systems and collaboration sites, ensuring accuracy.
• Provide dedicated Personal Assistant support to the Director of Innovation (diary, travel arrangements).
• Prepare briefing materials and ensure the Director is supported for meetings/events.
• Build relationships with stakeholders, delivering excellent customer service.
• Identify opportunities to improve team processes and ways of working.
• Handle sensitive information with discretion and integrity.

Skills

Administration

Organisation

Communication

Stakeholder management

Attention to detail

Independent working

Team player

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

OneDrive

Job description

Location Location to be agreed with the successful candidate

We're looking for a highly organised and proactive Innovation Team Support professional to play a pivotal role at the heart of our Innovation team.

This is a varied and rewarding position that combines team administration, communications and engagement support, and support for the Director of Innovation. You'll be instrumental in ensuring the smooth day-to-day running of the team, enabling colleagues to focus on delivering innovative solutions that drive real value for the business.

No two days will be the same. You'll thrive in a fast-paced environment, confidently managing multiple priorities, coordinating activities across a wide range of stakeholders, and acting as a key point of contact for both internal and external partners.

This role can be based at any NGED offices within our licence area of West Midlands, South West, East MIdlands and Wales, with some travel required to London to support business needs.

We reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage applicants to submit their application as early as possible.

Main Responsibilities

• Provide comprehensive administrative support to the Innovation team, ensuring the efficient day-to-day operation of the function.
• Coordinate meetings, workshops and team events, including scheduling, logistics, agendas, minutes and action tracking.
• Manage team administration, including maintaining records, documentation, training compliance and onboarding support for new starters.
• Raise purchase orders, process invoices and provide financial administration support, ensuring accuracy and timely completion.
• Act as a key point of contact for the Innovation team mailbox, responding to enquiries and directing communications appropriately.
• Support the delivery of innovation engagement activities, including the coordination of external events and stakeholder engagement initiatives.
• Assist with the creation and publication of internal and external communications, such as intranet content, presentations, reports, social media posts and promotional materials.
• Maintain and update innovation documentation, systems and collaboration sites, ensuring information remains accurate and accessible.
• Provide dedicated Personal Assistant support to the Director of Innovation, including diary management, meeting coordination and travel arrangements.
• Prepare briefing materials and ensure the Director is fully supported and organised for meetings, events and key engagements.
• Build effective relationships with internal and external stakeholders, demonstrating professionalism and excellent customer service at all times.
• Proactively identify opportunities to improve team processes, efficiency and ways of working, supporting a culture of continuous improvement.
• Handle sensitive and confidential information with discretion, integrity and professionalism

Ideal Candidate

• Strong administration experience in Team Administrator or similar business support role.
• Exceptional organisational skills with the ability to manage multiple priorities and deadlines within a fast-paced environment.
• Strong written and verbal communication skills, with confidence engaging with stakeholders at all levels of the organisation.
• High attention to detail with the ability to maintain accurate records, documentation and reporting.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and OneDrive.
• Experience producing or supporting internal and external communications would be advantageous.
• Ability to work independently, use initiative and proactively resolve issues as they arise.
• Adaptable and resilient, with the flexibility to respond to changing priorities and business requirements.
• A collaborative team player with a positive, customer-focused and "can-do" attitude.
• Strong stakeholder management skills and the ability to build effective working relationships across the business.
• Demonstrable integrity, professionalism and the ability to handle confidential information with discretion.
• An interest in innovation, communications and engagement activities, with a willingness to develop skills in these areas. #LI-SC1 #LI-HYBRID

About Us

We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.