Infrastructure Technician

JR United Kingdom; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise leader dans le secteur technologique cherche un technicien d'infrastructure technique pour promouvoir le bon fonctionnement de son réseau et de son infrastructure serveur. Ce rôle convient à une personne ayant une expérience solide en IT, désireuse d'approfondir ses connaissances en gestion d'infrastructure et en sécurité réseau.

Qualifications

• Expérience pratique avec les équipements réseaux Cisco.
• Connaissances de base en patching et configuration VLAN.
• Expérience avec Microsoft Office 365 et Active Directory.

Responsibilities

• Fournir un support de 1er et 2ème niveau pour les problèmes matériels, logiciels et de connectivité.
• Aider à maintenir l'équipement réseau Cisco.
• Supporter des projets d'infrastructure comme des migrations de systèmes.

Skills

Networking

Problem-solving

Troubleshooting

Communication

Job description

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We are looking for a technical and hands-on Infrastructure Technician to support our network and server infrastructure, ensuring seamless operation across the business. This role is ideal for someone with solid IT experience, looking to gain deeper exposure to networking, security, and infrastructure management.

Key Responsibilities

IT Support & Troubleshooting - Provide 1st and 2nd line support for hardware, software, and connectivity issues.

Network Administration - Assist with maintaining Cisco networking equipment, including switches, routers, and firewalls.

Switch Patching & Configuration - Support 3rd parties with patching and updates on network switches, ensuring correct VLAN assignments and connectivity.

Wireless & LAN Management - Support Wi-Fi networks, troubleshoot connectivity issues, and optimise performance across multiple sites.

System Administration - Assist with managing Microsoft Office 365, Active Directory, Intune, SharePoint and basic server tasks.

Monitoring & Security - Help monitor network traffic, identify potential security threats, and escalate critical issues as needed.

Backup & Disaster Recovery - Support and monitor 3rd party backup solutions, support disaster recovery planning, and ensure business continuity.

Documentation & Process Improvement - Document network configurations, IT procedures, and troubleshoot processes for future reference.

IT Projects & Upgrades - Support infrastructure projects, including network upgrades, system migrations, and process automation.

Required Skills & Experience

Hands-on experience with networking, including Cisco switches and routers.

Basic knowledge of switch patching, VLAN configuration, and access control lists (ACLs).

Experience with Microsoft Office 365, Active Directory, and Windows environments.

Strong problem-solving and troubleshooting abilities.

Excellent communication skills with a customer-focused approach.

Familiarity with firewall and security principles (desirable but not essential).

Exposure to Cisco Meraki or similar cloud-managed network solutions.

Knowledge of ITIL or other service management frameworks.

Understanding of basic server administration and virtualisation technologies.

Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory, GPO management, Hybrid Exchange, Hyper-V management

An understanding of Azure cloud technologies

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