Infrastructure Systems Engineer

The Methodist Church in Britain; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Generous pension scheme

30 days' annual leave

Season ticket loan scheme

Personal and professional development

Work-life balance and inclusive employ

Job summary

Queen Mary University of London is seeking an experienced Infrastructure Systems Engineer to join the Infrastructure Software team. The role focuses on running and improving university-wide authentication, identity, SSO, mail and Office 365 services, moving services off legacy platforms and automating routine tasks.

You will support around 5,000 staff accounts and 20,000+ student accounts across a multi-site estate, lead delivery of secure IT services and collaborate with academic and

Qualifications

• Substantial infrastructure software expertise.
• Progressively more demanding roles.
• Successful delivery of high-quality IT services in a complex environment.

Responsibilities

• Lead delivery of high-quality, robust, resilient and secure university-wide IT services.
• Implement, manage and enhance authentication, identity, access controls, SSO, mail and Office 365 services.
• Create innovative solutions to complex technical and business challenges.
• Work with senior managers, staff and students to set technical and service standards.
• Establish and develop system monitoring, producing and analysing reports to drive improvement.
• Ensure service levels and performance objectives are met.
• Reduce technical debt by migrating legacy services to modern replacements.
• Automate routine tasks and introduce self-service capabilities.

Skills

Infrastructure software

Authentication

Identity management

Office 365

Monitoring & reporting

Automation

Security

Multi-site administration

Job description

This Infrastructure Systems Engineer post sits in the Infrastructure Software team, a third-line operational team within Platforms and Services at Queen Mary University of London. The role centres on running and improving university-wide authentication, identity, single sign-on, mail and Office 365 services, moving services off legacy platforms and automating routine tasks. It is a hybrid post supporting around 5,000 staff accounts and over 20,000 student accounts across a multi-site estate. Candidates need substantial infrastructure software expertise built through progressively demanding roles.

What the job involves

• Lead delivery of high-quality, robust, resilient and secure university-wide IT services
• Implement, manage and enhance authentication, identity, access controls, single sign-on, collaboration, mail and Office 365 services in line with technical roadmaps
• Create innovative solutions to complex technical and business challenges
• Work with academic, professional and medical senior managers, staff and students to set technical and service standards
• Establish and develop system monitoring, producing and analysing reports to recommend solutions and drive improvement
• Ensure service level and performance objectives are consistently met
• Reduce technical debt by migrating services from legacy platforms to modern replacements
• Automate routine and repeatable technical tasks and processes
• Introduce self-service or first-line capabilities where practical

Experience

• Substantial relevant expertise in infrastructure software
• Progressively more demanding work roles demonstrating development
• Successful delivery of high-quality, customer-focused IT service in a complex, diverse, multi-site environment

Skills & knowledge

• Expert knowledge of infrastructure
• Significant subject matter expertise in authentication, identity management, messaging and collaboration systems
• Optimising use of people and financial resources while delivering value
• Conforming to industry best practice and audit requirements

What’s offered

• Competitive salaries
• Generous pension scheme
• 30 days' annual leave (pro rata for part-time or fixed-term)
• Season ticket loan scheme
• Personal and professional development opportunities
• Work-life balance and family-friendly, inclusive employment policies
• Campus facilities
• Flexible working arrangements