Infrastructure Support Engineer

P2P; City Of London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Wintermute in London is seeking a proactive Desktop Support Engineer to maintain and troubleshoot our mixed physical and virtual computing environment across offices and data centers.

You will work with senior technologists, resolve hardware and software issues, and develop automation skills (Python). The role requires basic Linux command-line skills and willingness to cover weekend/evening shifts.

Qualifications

• Minimum 2 years prior desktop support or related experience.
• Solid knowledge of PC hardware and computer internals; troubleshoot workstation OS (Linux), applications, peripherals, network and A/V issues.
• Working knowledge of Linux command-line required.
• Understanding of TCP/IP Networking.
• Ability to lift 40–50 pounds.
• Ability to work weekend and evening shifts when required.
• Clear and concise communication skills.
• Educational background in computer science or IT (preferred).
• An aptitude to maintain a personable and professional relationship in all user interactions.

Responsibilities

• Provide technical support for the desktop environment across our mixed physical and virtual computing landscape.
• Collaborate with and learn from senior technologists and develop automation skills (Python).
• Maintain our networks and computing environment and support production, back office, and end-user functions.

Skills

Linux

Git

TCP/IP

Hardware troubleshooting

Desktop support

Linux command line

Communication

Data centre connectivity

Python

Education

Bachelor's degree in Computer Science or IT

Tools

Git

Job description

About Wintermute

Wintermute is a technology unicorn and one of the largest algorithmic trading companies, specialising in digital assets. We provide liquidity across most cryptocurrency exchanges and trading platforms, a broad range of OTC trading solutions as well as supporting high profile blockchain projects and traditional financial institutions moving into crypto. Wintermute also has a Wintermute Ventures arm that invests in early stage DeFi projects.

Wintermute was founded in 2017 and has successfully navigated industry cycles. Culturally, we combine the best of the two worlds: the technology standards of high‑frequency trading firms in traditional markets and the innovative and entrepreneurial culture of technology startups. At Wintermute, we believe in the innovative potential of blockchain, the fundamental innovations, we have a long‑term view on the digital asset market and are taking a leadership position in building an innovative and compliant market. You can read more here.

About the position

This is primarily a technical support role within our systems administration group. We have a mixed environment spread across our physical and virtual computing landscape. This role focuses on the desktop environment providing technical support for our automated setup.

We are looking for responsible and passionate people to start or continue their careers in infrastructure. This role will allow for the opportunity to work alongside and learn from our senior technologists and for the individual to learn / improve their automation skills (specifically python). Our business is constantly changing and we need people to help maintain our networks and our computing environment.

Wintermute provides opportunities for individuals to improve their automation skills.

Hard Skills Requirements

• You should be motivated to find the best solutions to problems of all sizes, whether they require visiting data centers or crawling under desks.
• A solid knowledge of PC hardware and computer internals, being able to troubleshoot workstation OS (Linux), applications, peripherals, network and audio‑visual issues.
• Minimum 2 years prior desktop support or related experience
• The ability to analyse, troubleshoot and resolve hardware failures
• A working knowledge of Linux command‑line required
• Familiarity with Git
• Ability to work well as part of a team that supports production, back office computing and end‑user support functions
• Experience with hardware monitoring and performance tuning.
• The aptitude to maintain a personable and professional relationship in all user interactions (walk‑ups, inquiries, desk‑side visits and status calls)
• High energy and the drive to meet the needs of a demanding environment
• Strong organisational skills and meticulous attention to detail is required
• An educational background in computer science or IT (preferred)
• Clear and concise communication skills.
• Basic knowledge of Data centre connectivity
• Understanding of TCP/IP Networking
• Ability to lift 40 – 50 pounds in weight
• Ability to work weekend and evening shifts when required

Nice to have skills

• Familiarity with Linux servers
• Networking, DNS, DHCP, VLAN
• Python

Here is why you should join our dynamic team

• Opportunity to work at one of the world's leading algorithmic trading firms
• Engaging projects offering accelerated responsibilities and ownership compared to traditional finance environments.
• A vibrant working culture with team meals, festive celebrations, gaming events and company wide team building events.
• Great company culture: informal, non-hierarchical, ambitious, highly professional with a startup vibe, collaborative and entrepreneurial.
• A performance‑based compensation with a significant earning potential alongside standard perks like pension and private health insurance.

Note

• This role is primarily office‑based, with some flexibility for remote work when coordinated with team members in advance.