Infrastructure Support Engineer

Sanderson Recruitment; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading MSP in Bristol is seeking an Infrastructure Support Engineer to enhance IT operations and support various Microsoft and virtualization platforms. This hybrid role favors critical thinking, promotes growth, and encourages honest communication in a collaborative environment.

Qualifications

• Experience in a busy Managed Service Provider for 2-5 years.
• Skilled in supporting Microsoft Windows environments.
• Proficient with Microsoft 365, Hyper-V, VMware.

Responsibilities

• Support Microsoft Windows environments and perform server administration.
• Manage and support Microsoft Intune and Autopilot.
• Troubleshoot and resolve technical issues effectively.

Skills

Communication

Technical Proficiency

Time Management

Problem Solving

Job description

Infrastructure Support Engineer

£25,000 - £35,000

Hybrid (3 days on site) - Bristol

A new opportunity has a risen for an Infrastructure Support Engineer to join a leading MSP in the Bristol area. You'll be encouraged to think critically, keep learning, and make a real impact. We value honest communication, celebrate success together, and adapt with purpose. If you're looking for a place where your voice is heard, your growth is supported, and your contributions make a difference, this is it.

Experience:

• 2-5 year's experience working in a busy Managed Service Provider

• Skilled in supporting Microsoft Windows environments (Windows 8, 10, and 11).

• Proficient in Windows Server administration and support.

• Experienced with vitalisation platforms, including Hyper-V and VMware.

• Adept in Mac system support across enterprise environments.

• In-depth knowledge of Microsoft 365, including Exchange, SharePoint, Teams, OneDrive, and the Office Suite.

• Proficient in managing and supporting Microsoft Intune and Autopilot for desktop deployment.

• Familiar with Endpoint Manager and Conditional Access policy configuration.

• Strong proficiency in Active Directory (both Windows Server and Azure AD).

• Solid understanding of networking components such as firewalls, routers, and switches.

• Experienced with industry-standard RMM (Remote Monitoring and Management) and ticketing systems.

• Effective communicator with the ability to mentor and support team members.

What we are looking for:

• Communication:
  The ability to communicate clearly and effectively with both technical and non-technical stakeholders is essential. This includes written and verbal communication, documentation skills, and the confidence to convey technical solutions in a user-friendly manner.

• Technical Proficiency:
  A solid understanding of IT systems, networks, and modern workplace technologies. The ideal candidate should be confident in troubleshooting, configuring, and supporting a wide range of hardware, software, and cloud-based services.

• Time Management:
  Strong organisational skills and the ability to prioritise tasks effectively in a fast-paced environment. Candidates should be capable of managing multiple tickets or projects simultaneously while meeting deadlines and maintaining high service quality.

• Problem Solving:
  A proactive mindset with a natural curiosity to diagnose issues and identify root causes. The role requires a hands-on problem solver who can think critically, work independently, and contribute innovative ideas to enhance IT operations.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.