Infrastructure Project Engineer

Amida Consulting Solutions Ltd; Gloucester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Amida Consulting Solutions Ltd is seeking an Infrastructure Project Engineer based in Gloucester. The role involves supporting customer infrastructures and successfully delivering technology projects.

The ideal candidate will have at least 2 years of IT support experience and relevant IT qualifications. Responsibilities include technical project delivery, customer liaison, and maintaining project documentation. The position may require travel to customer sites.

Qualifications

• 2+ years in IT support or Managed Service Provider.
• Formal IT qualification or proven experience in networking.
• Excellent knowledge of Windows Server environments.

Responsibilities

• Deliver technical projects per specifications and customer briefs.
• Provide updates on project progress to relevant contacts.
• Maintain project documentation and knowledgebase.

Skills

Excellent communication skills

Working knowledge of MS 365 Administration

Ability to work within a team or independently

Desire to learn new skills

Education

CCNA or CompTIA or MSCA & MSCE qualification

Tools

VMware

Cisco

SonicWall

Sophos

Active Directory (AD)

Job description

Job title: Infrastructure Project Engineer

Based from: Gloucester

Reports to: Technology Project Manager

If you are Network Engineer, Infrastructure Engineer or IT Project Engineer please apply for the role.

The Role

As an Infrastructure Project Engineer you will be responsible for supporting and enhancing the customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements.

Duties and Responsibilities

• Delivering technical projects according to the specifications and customer briefs
• Providing updates on the project's progress to relevant contacts
• Maintaining all relevant project documentation and the knowledgebase
• Providing support to resolve change management issues
• Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation
• Ensuring all time spent on projects is recorded accurately within the system
• Arranging meetings with customers to get authorisation and sign‑off on project deliverables
• Ensuring project handovers are completed in full, with the service desk
• Ensuring knowledge of technologies/infrastructures is kept up‑to‑date and relevant
• Any other duties specified by your line manager

Person Specification

Essential

• 2 years or more experience working within an IT support environment or for a Managed Service Provider
• At least 1 formal IT qualification (e.g. CCNA, CompTIA, MSCA & MSCE) or proven experience
• Excellent working knowledge of Windows Server environments and Networking (HP, Cisco)
• Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments
• Ability to work within a team or using own initiative
• Excellent communication skills
• Good working knowledge of MS 365 Administration
• Desire to learn new skills and gain relevant qualifications
• Full UK driving licence

Desirable

• Experience working on IT infrastructure projects involving planning, installation, and documentation
• ITIL V4 Foundation qualification
• Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy
• Previous experience of setting up authentication and security methods
• Knowledge of structured and fibre cabling

Equal Opportunity Employer

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Working Conditions

The typical working environment will be office locations either at the Gloucester office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.

For more information, please contact Giles @ Amida